Users Guide

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Viewing Warranty Reports
Warranty information is available for devices with valid Service Tags, including clients, servers, switches,
storage, and so on. Warranty information is automatically retrieved at the time devices are discovered.
The Warranty Information report is unique among OpenManage Essentials reports as it requires Internet
access to pull warranty information from the Dell warranty database. If you do not have internet access,
no warranty information is populated. It is downloaded the next time you connect to the internet and
open the Warranty Report.
NOTE: The warranty information (including expired and renewed) displayed in OpenManage
Essentials for a particular Service Tag, may not match with the warranty record displayed at
support.dell.com. The service level code and model name of a warranty record displayed at
support.dell.com may not exactly match with the OpenManage Essentials warranty report.
Extending Warranty
To extend support for the devices, click View and Renew Warranty in the Reports → Warranty
Information page. This opens the Dell warranty site. You must log in to the warranty site with your
company account to see all the devices and their warranty information.
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