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45 Deployment and Managing Configurations with Dell OpenManage Essentials | Revision A00
1. Check that the file share settings are entered correctly (see the Troubleshooting the file share
section.
2. Make sure the ‘Deploy Configuration to Undiscovered Devices’ task is enabled.
3. The service tags cannot match the service tag of a discovered device. To deploy to discovered
devices see the How to deploy a template
section.
4. Check if the ‘Deploy Configuration to Undiscovered Devices’ task has run recently. A task
execution history is added every time the ‘Deploy Configuration to Undiscovered Devices’ task
runs against auto deployment targets.
11.6 Troubleshooting deploying a network ISO
The task execution history details provide troubleshooting information.
If the network is unable to find the ISO share, check the following:
1. Verify the IP address in the share location.
2. Verify the path to the folder of the share.
a. A common misconception is to put the share base folder in the share name area; however, the
share base folder is for the full folder path. For example:
i. Share: share\isos\linux File name: Ubuntu.iso ( correct )
ii. Share: share File name: isos\linux\Ubuntu.iso ( incorrect )
3. Verify the user credentials for the file share.
If the task is unable to find the file, check the following:
1. Check the file name for correctness.
2. Check the path of the ISO.
11.7 Troubleshooting configuration compliance
If a device does not show in the pie chart, make sure it meets the device configuration requirements (see
the Target device requirements
section).
If a device was recently licensed and shows as ‘unlicensed’, refresh the inventory of the device by right
clicking on the device in the device view under ‘Manage’ - > ‘Devices’ and selecting ‘Refresh Inventory’.
After the inventory is run, the device state should no longer be ‘Not Licensed’.
If a device is shown in the pie chart, follow the states in the
How to view and leverage the compliance
report section.
If you believe the state of a device is incorrect, refresh the configuration inventory of the device (right click
the device compliance entry and select ‘Run Inventory Now’).