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38 Deployment and Managing Configurations with Dell OpenManage Essentials | Revision A00
11 Troubleshooting
11.1 Troubleshooting the file share
1. Check the file share status in OME.
a. The file share status is at the bottom of the file share wizard and is in the ‘Deployment Settings’
preference.
Figure 15 File share settings popup status
2. Check the username, domain and password in OME.
3. Check the share folder in Windows Explorer.
a. Verify the ‘ServerConfig’ folder exists under the installation configuration folder (by default
under ‘Program Files\Dell\SysMgt\Essentials\configuration’).
b. Verify the folder is shared. Right click the folder, select ‘Properties’, select the ‘Sharing’ tab. The
folder should be shared. The ‘Advanced Sharing’ permission settings should have the user
entered in OME as the only user with permissions to the folder.