User's Manual

19 Troubleshooting................................................................................................. 199
OpenManage Essentials Troubleshooting Tool...............................................................................199
Troubleshooting Procedures............................................................................................................199
Troubleshooting Inventory......................................................................................................... 199
Troubleshooting Device Discovery............................................................................................200
Troubleshooting Receiving SNMP Traps ...................................................................................201
Troubleshooting Discovery of Windows Server 2008–Based Servers..................................... 201
Troubleshooting SNMP Traps for ESX or ESXi Versions 3.5, 4.x, or 5.0....................................201
Troubleshooting Problems With Microsoft Internet Explorer...................................................201
Troubleshooting Map View........................................................................................................ 202
20 Frequently Asked Questions...........................................................................205
Installation ........................................................................................................................................205
Upgrade.............................................................................................................................................205
Tasks..................................................................................................................................................206
Optional Command Line Settings..............................................................................................206
Customization Parameters......................................................................................................... 207
MSI Return Code.........................................................................................................................208
E-mail Alert Action............................................................................................................................209
Discovery.......................................................................................................................................... 209
Inventory............................................................................................................................................210
System Update.................................................................................................................................. 210
Device Group Permissions................................................................................................................212
Device Group Permissions Portal............................................................................................... 212
Remote and System Update Tasks............................................................................................. 212
Custom Device Groups...............................................................................................................213
Logs....................................................................................................................................................213
Log Levels.................................................................................................................................... 214
Troubleshooting................................................................................................................................214
21 Managing Device Group Permissions............................................................217
Adding Users to the OmeSiteAdministrators Role........................................................................... 217
Assigning Device Groups to a User.................................................................................................. 218
Removing Users From the OmeSiteAdministrators Role................................................................ 219
22 OpenManage Mobile Settings.........................................................................221
Enabling or Disabling Alert Notifications For OpenManage Mobile................................................221
Enabling or Disabling OpenManage Mobile Subscribers................................................................ 222
Deleting an OpenManage Mobile Subscriber..................................................................................222
Viewing the Alert Notification Service Status...................................................................................223
Notification Service Status..........................................................................................................223