Owners Manual

NOTE: Before you begin, make sure that:

• The system is able to connect to the Internet.

• You have Administrator privileges on the system.

• On the firewall, port 443 is open to access https://ftp.dell.com.

NOTE: If the installation of SupportAssist fails, you can retry the installation later. To retry the

installation, right-click the DellSupportAssistSetup.exe file available at C:\Program Files\Dell\SysMgt

\Essentials\SupportAssistSetup and select Run as administrator.

1. Extract the OpenManage Essentials installation package.

2. Double-click the Autorun.exe file available in the folder where you extracted the installation package.

The Dell OpenManage Install screen is displayed.

3. If OpenManage Essentials version 1.3 is not installed on the system, make sure that Dell

OpenManage Essentials is selected.

4. Select Dell SupportAssist, and then click Install.

If you selected Dell OpenManage Essentials and Dell SupportAssist, installation of OpenManage

Essentials is started. After OpenManage Essentials is installed, the SupportAssist setup is launched.

The system prerequisites for installing SupportAssist are verified. If the system prerequisites are met,

the Welcome to Dell SupportAssist Installer window is displayed.

5. Click Next.

The License Agreement window is displayed.

6. Read the terms in the communication requirements and click I Agree.

NOTE: SupportAssist installation requires that you allow Dell to save certain Personally

Identifiable Information (PII) such as your contact information, administrator credentials of the

devices to be monitored, and so on. SupportAssist installation cannot proceed unless you allow

Dell to save your PII.

7. Read the software license agreement, click I Agree, and then click Next.

If the system connects to the Internet through a proxy server, the Proxy Settings window is

displayed. Otherwise, the Registration window is displayed.

8. If the Proxy Settings window is displayed, provide the following:

a) In the Server Address field, type the proxy server address or name.

b) In the Port field, type the proxy port number.

NOTE: If the proxy server credentials are not provided, SupportAssist connects to the proxy

server as an anonymous user.

c) If the proxy server requires authentication, select Proxy requires authentication, and then

provide the following information in the corresponding fields:

* Username — The user name must contain one or more printable characters, and not exceed

104 characters.

* Password — The user password must contain one or more printable characters, and not

exceed 127 characters.

* Confirm Password — Repeat the user password. The password should match with the one

provided in the Password field.

d) Click Next.

The proxy settings are validated. If the validation is unsuccessful, verify the proxy settings and try

again or contact your network administrator for assistance.

e) In the Validation Successful dialog box, click OK.

The Registration window is displayed.