Owners Manual

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Frequently Asked Questions
Installation
Question: How do I install OpenManage Essentials using a remote SQL database named instance?
Answer: To connect remotely, the SQL Server with named instances requires a running SQL Server
Browser service.
Question: Will OpenManage Essentials support Microsoft SQL Server Evaluation edition?
Answer: No, SQL Server Evaluation edition is not supported.
Question: What are the minimum login roles for SQL Server?
Answer: See Minimum Login Roles for Microsoft SQL Server and Terms and Conditions for Using
Relational Database Management Systems.
Question: When launching the OpenManage Essentials installer, an error message is displayed, stating a
failure to load a specific library (for example, failed to load OMIL32.DLL), a denial of access, or an
initialization error. What do I do?
Answer: This issue is most likely due to insufficient Component Object Model (COM) permissions on the
system. To remedy this situation, see support.installshield.com/kb/view.asp?articleid=Q104986. The
OpenManage Essentials installer may also fail if a previous installation of systems management software
or some other software product was unsuccessful. Delete the following temporary windows installer
registry, if present: HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress.
Upgrade
Question: What troubleshooting can I do for the following error message:
Https error 503. The service is unavailable ?
Answer: To resolve this issue, perform an IIS reset and launch OpenManage Essentials. To perform an IIS
reset, launch the command prompt and type iisreset. When an iisreset is done, all connections to the
web server are reset. It also resets any website hosted on the same OpenManage Essentials server.
Question: Why does an upgrade from OpenManage Essentials version 1.0.1 to 1.1 fail in a large
deployment scenario?
Answer: To resolve this issue, ensure that the system meets the minimum hardware requirements. For
more information, see Minimum Recommended Hardware.
Question: How do I upgrade to OpenManage Essentials version 1.2, when OpenManage Essentials
version 1.0.1 or 1.1 is installed on a remote database with SQL Server 2005?
Answer: Installation or upgrade of OpenManage Essentials version 1.2 is not supported on Microsoft SQL
Server 2005 (all editions) either on a local or remote database. While upgrading from OpenManage
Essentials version 1.0.1 or 1.1 installed with remote SQL Server 2005 to OpenManage Essentials version
1.2, the following message is displayed:
Dell OpenManage Essentials cannot be installed or upgraded on SQL Server
versions prior to SQL Server 2008. Refer to the FAQ for information on possible
migration and additional details.
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