Owners Manual

Configuring IIS Services..............................................................................................................200
Supported Protocols and Ports in OpenManage Essentials............................................................201
Supported Protocols and Ports on Management Stations........................................................201
Supported Protocols and Ports on Managed Nodes.................................................................201
19 Troubleshooting.................................................................................................203
OpenManage Essentials Troubleshooting Tool.............................................................................. 203
Troubleshooting Procedures........................................................................................................... 203
Troubleshooting Inventory.........................................................................................................203
Troubleshooting Device Discovery............................................................................................204
Troubleshooting Receiving SNMP Traps .................................................................................. 205
Troubleshooting Discovery of Windows Server 2008–Based Servers.....................................205
Troubleshooting SNMP Traps for ESX or ESXi Versions 3.5, 4.x, or 5.0....................................205
Troubleshooting Problems With Microsoft Internet Explorer...................................................205
Troubleshooting Map View........................................................................................................ 206
20 Frequently Asked Questions...........................................................................209
Installation ........................................................................................................................................209
Upgrade............................................................................................................................................ 209
Tasks.................................................................................................................................................. 210
Optional Command Line Settings.............................................................................................. 210
Customization Parameters..........................................................................................................211
MSI Return Code......................................................................................................................... 212
E-mail Alert Action............................................................................................................................ 213
Discovery........................................................................................................................................... 213
Inventory............................................................................................................................................214
System Update.................................................................................................................................. 214
Device Group Permissions................................................................................................................216
Device Group Permissions Portal............................................................................................... 216
Remote and System Update Tasks............................................................................................. 216
Custom Device Groups............................................................................................................... 217
Logs....................................................................................................................................................217
Log Levels.................................................................................................................................... 218
Troubleshooting................................................................................................................................218
21 Managing Device Group Permissions............................................................221
Adding Users to the OmeSiteAdministrators Role...........................................................................221
Assigning Device Groups to a User..................................................................................................222
Removing Users From the OmeSiteAdministrators Role................................................................ 223
22 OpenManage Mobile Settings.........................................................................225
Enabling or Disabling Alert Notifications For OpenManage Mobile............................................... 225