Owner's Manual

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Issue 2:
Description
After upgrade to OpenManage Essentials version 1.3:
– The devices are not classified correctly.
– The devices that were reported in the "Non-Compliant Systems" tab are displayed in the
"Compliant Systems" tab. [40445]
Resolution
After the upgrade, you must initiate the discovery and inventory for all ranges.
1. Click Manage->Discovery and Inventory.
2. Under Discovery Ranges, click All Ranges. The Discovery Range Summary is displayed.
3. Select all the discovery ranges, right-click and select "Perform Discovery and Inventory Now".
Issue 3:
Description
If an earlier version of OpenManage Essentials is installed in a custom location under the "Program Files
(x86)" folder, upgrade to the latest version of OpenManage Essentials is unsuccessful. [39859]
Resolution
NOTE: It is not recommended to create or copy a custom folder under the "Program Files (x86)" folder
and then use the folder for installing any application. Doing so may result in unexpected behavior
during/after upgrade of the application.
1. Uninstall the existing version of OpenManage Essentials while retaining the existing OpenManage
Essentials database.
– At the "Uninstalling OpenManage Essentials removes the OpenManage Essentials
database. Do you want to retain the database?" prompt, click Yes.
2. Install the latest version of OpenManage Essentials.
Issue 4:
Description
Migrating from ITA 8.9 or updating from OME 1.0.1 silent installation of the “Troubleshooting Tool” and
“MIB Import” tool along with any other products selected in the auto run screen fails to install or upgrade
on Windows 2008 SP2 32-bit and 64-bit. This occurs when OME asks for system reboot during critical
pre-requisite installation.
Resolution
Manually install these components from their respective installers located in the Windows folder where
OME is extracted to.
Issue 5:
Description
While migrating of tasks from ITA 8.9 to OME, all scheduled task that are configured to “Run Once”
appears as “Periodic Daily” and is disabled. This issue occurs because ITA task information is incomplete
when sent to OME during the migration process. This does not affect any of the existing tasks that OME
has configured.
Resolution
It is recommended that any tasks that are not required must be deleted before starting migration.
Issue 6:
Description
After an upgrade from OME 1.0/1.0.1 or migration from ITA, RAC health status will be unknown if it was
discovered using IPMI protocol and user or operator privileges.