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Dell KACE and OpenManage Essentials
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Define custom fields and parameters on the service desk configuration page
Figure 23.
You can configure a new Alert Category in K1000 to match alert categories supported by OME. Alert
category identifies the type of device, component, or application that generated the alert. For
example, temperature-related alerts will be under the Environmental alert category.
 To configure the Alert Category, select Service Desk  Configuration  Queues  <Queue
name>  Ticket. Defaults: Customize These Values link.
 To add a new alert category, select the + icon on the top right under the Category Values
section, then provide the Name and Label properties, and set the Default Owner, User
Settable properties.
Example:
Name: Environmental
Label: Environmental
Default Owner: OMEAdmin
User Settable: True