White Paper

Dell KACE and OpenManage Essentials
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Ticket for an alert in the K1000 service desk
Figure 17.
Working together, OME and the K1000 provide an end-to-end solution for proactively identifying and
resolving issues within the environment.
Reporting on data center assets and activities
Delivering effective reporting to the IT team and to management communicate issues that may impact
priorities and illustrates successful and timely execution of processes. Both OME and the K1000 provide
out of the box reports that describe the inventory under management.
The K1000 extends this to provide reporting on activities being conducted within the environment,
including service desk ticket resolution, patching status across multiple machines, top vulnerabilities
that need to be addressed, software compliance issues, and so on. Custom reports may also be
configured to address processes that are specific to the environment.
Additionally, the K1000 will collect the warranty information for machines in inventory and provide
reporting and alerting for warranty expirations that are coming due. This provides the peace of mind
that the servers under management have up-to-date service contracts.