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Dell KACE and OpenManage Essentials

System monitoring and fault resolution

Possibly the most important task to be automated is proactive identification of faults within the

systems being monitored, and tracking of the fault remediation to its conclusion. OME provides active

monitoring of Dell and non-Dell computer systems and other devices via industry-standard SNMP and

IPMI protocols. Specific faults to be monitored may be configured within the OpenManage Server

Administrator or OME may capture any SNMP trap information that has been issued on a monitored

system. Because the K1000 can control configurations across a range of machines by accessing the

OMSA OMCONFIG command line interface, SNMP and IPMI settings can be consistently applied for

multiple systems.

Monitoring and filtering alerts in OME Figure 15.

Once a fault has been identified by OME, filters may be applied to determine if it is a fault that

requires administrative intervention. If so, the alert information is transmitted as an email via SMTP to

the K1000 service desk for ownership assignment and remediation within the IT team. Information

contained within the alert is assigned into the appropriate fields within the email that will generate

the ticket so that the necessary reference information is available to the assigned administrator. In this

fashion, complete control can be maintained for those faults that require intervention and

remediation.