Release Notes
Issue 13:
Description
After the SNMP feature is installed on Windows Server 2008 R2 or Windows Server 2012, the Windows
Event Viewer logs an Error with Source: SNMP and Event ID: 1500, under Windows Logs System. This
SNMP error is also logged whenever the SNMP Service is started. This SNMP error has been determined
not to have any influence on the operation of SNMP or the system, and can be ignored. For more
information, see the Microsoft knowledgebase article 200203 at support.microsoft.com. [28951]
Issue 14:
Description
On a domain controller (DC) or a system that is part of a domain, only "The Administrator" user can
repair Essentials using the Repair option available in the Uninstall or change a program window. Domain
Admins or Enterprise Admins cannot repair Essentials using the Repair option. However, they can repair
Essentials by launching the Essentials installer and then selecting the Repair option. [31061]
Troubleshooting
Installation
Ensure the latest SQL server service packs are installed on the system. You can run the following
command on the command prompt to verify the SQL version.
– sqlcmd -Q "print @@version"
For typical install, ensure that the current user has “sysAdmin” rights to the SQL Server. For custom
install, ensure that the provided authentication credentials have “sysAdmin” rights.
Try to use the custom install with different authentication method if typical install fails.
Collect the logs from the temp folder. Search for the latest MgmtSt_*.log and InstallUtil_Install.log
files. Try to quickly analyze (if possible) InstallUtil_Install.log.
Launching OpenManage Essentials:
When an Internet proxy server is configured on the system, the site must be added to the exception
list to bypass the proxy. This should be configured with GPO’s by a domain administrator.
If you are using certificates, ensure that you use the domain certificates and those are added in IIS
manager for the “DellSystemsEssentials” website.
If you are seeing unauthorized messages on the console, ensure that the user with the error has
been added to the “omeAdministrators or “omeUsers” windows user groups.
If shortcuts to launch OpenManage Essentials are not working, try to use the IP/hostname/localhost
directly (replace XXXXXX) in the following URL to launch the Essentials.
– https://XXXXXX:2607/Web/Default.aspx
Services:
Ensure that the “OMEEssentials” database is present and accessible by running the following
command on the database server command prompt.
– sqlcmd -E -d OMEssentials -Q sqlcmd -E -d OMEssentials -Q "select * from sys.databases
where name = 'OMEssentials'"
If the above command works, enable the logs using the dconfig.ini file and collect the logs from the
specified folder location.