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Managing the Dell PowerEdge VRTX Chassis with Dell OpenManage Essentials
18
VIII. Troubleshooting / FAQs
Troubleshooting Map View
Question: Why is the Map View feature not available?
Answer: The Map View feature is available only if you have discovered any Dell
PowerEdge VRTX CMC with an Enterprise license, using the WS-Man protocol. If
the PowerEdge VRTX CMC with an Enterprise license is discovered using the
SNMP protocol, the Map View feature is not available. Rediscovering the
PowerEdge VRTX CMC using the WS-Man protocol is required, if the Map View
tab is not displayed in the device details portal of a Dell PowerEdge VRTX CMC
with an Enterprise license.
Question: Why am I unable to add a particular device on the map?
Answer: Only PowerEdge VRTX devices with an Enterprise license can be added
to the map.
Question: The map does not load with the MapQuest or Bing map provider.
What should I do?
Answer: This indicates a problem with the Internet connectivity.
Verify if you are able to connect to the Internet through the browser.
If the system connects to the Internet through the proxy:
For MapQuest map provider — Configure the proxy settings in the OpenManage
Essentials Preferences → Console Settings page.
For Bing map provider — Verify if you have configured the proxy server settings
in Internet Explorer.
Verify if you are able to access the MapQuest website.