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Dell OpenManage Essentials v1.1 – Supporting Dell Client Devices
Executed Command result window Figure 16.
Recommendations
The following recommendations are for performance reasons and to avoid confusion between clients
and server classification.
 Use the WMI protocol for client devices.
 Enable Internal Health Alerts only if necessary. Some alert actions are associated with
it and affect the performance for OpenManage Essentials.
Known behavior for OME v1.1
The following information lists known behavior for OME v1.1:
 OMCI version is shown as N/A. OMCI 8.x is not exposing the correct version information,
so OME 1.1 will show N/A for OMCI version.
 As of now, OMCI does not support XPS, Vostro devices. Health status for these devices
will appear Unknown.
 Processor information will not be part of client device inventory.
Troubleshooting tips
The Dell Troubleshooting Tool is bundled along with OpenManage Essentials and is installed with the
product. Use this tool to root-cause if client devices are not getting discovered, or classified under the
Clients device group, or if warranty reports are not showing information for these devices.