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Dell OpenManage Essentials v1.1 – Supporting Dell Client Devices
Once the above changes are complete, re-run the Dell Troubleshooting Tool against the same client
device. The Dell Troubleshooting Tool should connect to the device, and show the available
namespaces found on the remote device.
Note:
 The Dell OpenManage Client Instrumentation (OMCI) agent Namespace presence
depends on whether the OMCI is installed on the client device or not.
 Absence of OMCI does not impact the discovery of the client device.
Hardware Logs for the client Device do not display
The hardware logs for a device are not cached or stored in the database. To show these logs, OME
connects to the device when you click on the refresh/retrieve icon under Hardware Logs tab for the
given device.
Make sure that OME can connect to the specific remote client device and that the supported OMCI (8.0
or higher) is installed on that device. Use the Dell Troubleshooting Tool to verify OMCI presence on the
remote device.