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Dell OpenManage Essentials v1.1 – Supporting Dell Client Devices
Not able to discover client device
Make sure that the client device is reachable from the OME system and credentials are proper
for a successful discovery. You can run the WMI protocol test using the troubleshooting tool to
verify this. An error message like “Failed to connect to windows name space” means that OME
could not connect to the client device.
Troubleshooting tool – failure. Figure 17.
If Ping works and WMI the connection fails for administrative credentials, then perform the following
steps on the remote (client) device:
1. Run secpol.msc.
2. Go to Local Policies > Security Options > Network Access: Sharing and security model for
local accounts.
3. Right click and select Properties. > Change > Local Security Settings to Classic: local users
authenticate as themselves.
4. Restart the WMI service.