Release Notes

Description:
An unsupported device model "Dell EMC AX-640" also appear under SupportAssist managed devices. For these devices,
collections may fail.
Resolution:
None
Issue 5
Description:
When you place one or more devices in SupportAssist maintenance mode, the Maintenance group health status does not reflect
the roll up status of the devices immediately.
Resolution:
None
Issue 6
Description:
The number of Managed and Staged devices displayed on the Site Health page sometimes reflects incorrect numbers for a
short duration if you delete and rediscover a set of devices in OpenManage Enterprise.
Resolution:
None
Issue 7
Description:
The purge collections task runs automatically every day at 10 p.m. (time as on the server where SupportAssist is installed).
System information collections that are 30 days or older and collections that are older than the last 5 collections within the last
30 days are automatically purged.
Despite the condition that only 30 days or older collections are purged, there are some exceptions if there are more than five
collections and some collections are single device collections while others are part of multi device collections. In this scenario,
the purge collections task purges only the single device collections even if the collections are not older than 30 days.
Resolution:
None
Issue 8
Description:
If OpenManage Enterprise is configured to use Simple Network Management Protocol (SNMP) to forward SNMP traps (alerts)
to a remote system, the received SupportAssist traps do not display recommended action and detailed description.
Resolution:
None
Installation instructions
To enable proactive and predictive monitoring and management support for your devices with ProSupport and ProSupport Plus
entitlements, install OpenManage Enterprise SupportAssist on OpenManage Enterprise.
NOTE:
While you deploy OpenManage Enterprise SupportAssist plugin within OpenManage Enterprise, which is the
recommended solution for proactive and predictive monitoring, ensure that:
● If SupportAssist Enterprise (SAE) standalone application 2.0.50 or lower deployed in your data center, delete the
OpenManage Enterprise adapter from the SAE application to avoid duplicate management and serviceability functions.
● If SAE standalone virtual appliance 4.x deployed in your data center, delete the OpenManage Enterprise adapter from
the SAE virtual appliance to avoid duplicate management and serviceability functions.
However, if you have deployed SAE application 2.0.60 and later, the standalone SAE application ensures no duplicate
management and serviceability functions even if OpenManage Enterprise SupportAssist plugin and SAE 2.0.60 application
co-exist. In this case, OpenManage Enterprise SupportAssist plugin takes precedence in alert processing and case creation.
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