Reference Guide

Table 1. Role-based and scope-based access control in OpenManage Enterprise
SupportAssist (continued)
Features Admin Device Manager
(scope for assigned
device groups)
Device Manager (scope
for non-assigned device
groups)
Viewer
Cases
Case (View and Filter) Yes Yes (only for devices
within the device
group scope)
No Yes
Case Operation
(Suspend, Resume,
Request for closure)
Yes Yes (only for devices
within the device
group scope)
No No
Collections
Collection View Yes No No Yes
Start Collection Yes No No No
Start Group Collection Yes No No No
Cancel Collection Yes No No No
Upload Collection Yes No No No
Download Collection Yes No No No
SupportAssist Device Groups
Enable SupportAssist
Maintenance Mode
Yes Yes (only for device
groups within the
scope)
No No
View Device Groups Yes Yes (only for devices
within the device
group scope)
No Yes
Create, Delete, Edit
Group
Yes No No No
Device Specific Operations
Enable SupportAssist
Maintenance Mode
Yes Yes (only for devices
within the device
group scope)
No No
Start Collections Yes No No No
Data security
By default, SupportAssist collects device identification information such as the complete configuration snapshot of systems,
hosts, and network devices that can contain host identification and network configuration data. Usually, part or all this data
is required to properly diagnose issues. If the security policy of your company restricts sending identity data outside of the
network, you can disable SupportAssist from collecting such data. For more information about how to disable SupportAssist
from collecting device identification information, see the section "Enable or disable collection of identity information" in Dell
EMC OpenManage Enterprise SupportAssist User's Guide.
The SupportAssist maintenance mode functionality suspends the alert processing and automatic case creation capability of
SupportAssist, thereby preventing the creation of unnecessary support cases during an alert storm or a planned maintenance
activity. You can also enable the maintenance mode functionality before a planned maintenance activity to temporarily
suspend the automatic case creation capability. For more information about SupportAssist maintenance mode, see the section
"SupportAssist maintenance mode" Dell EMC OpenManage Enterprise SupportAssist User's Guide.
Product and Subsystem Security
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