Reference Guide

from collecting device identification information, see the section "Enable or disable collection of identity information" in Dell
EMC OpenManage Enterprise SupportAssist User's Guide.
The SupportAssist maintenance mode functionality suspends the alert processing and automatic case creation capability of
SupportAssist, thereby preventing the creation of unnecessary support cases during an alert storm or a planned maintenance
activity. You can also enable the maintenance mode functionality before a planned maintenance activity to temporarily suspend
the automatic case creation capability. For more information about SupportAssist maintenance mode, see the section
"SupportAssist maintenance mode" Dell EMC OpenManage Enterprise SupportAssist User's Guide.
Cryptography
OpenManage Enterprise SupportAssist applies cryptography in the following components.
● Access control
● Authentication
● Digital signatures
For more information, see Dell EMC OpenManage Enterprise User's Guide
Auditing and logging
Audit logs lists the actions that were performed on the devices that are monitored by OpenManage Enterprise. Log data help
you or Dell EMC Support teams in troubleshooting and analysis. The audit log files can be exported to the CSV file format. For
more information about how to export logs, see the section "Manage audit logs" in Dell EMC OpenManage Enterprise User's
Guide.
Serviceability
The support website https://www.dell.com/support provides access to licensing information, product documentation,
advisories, downloads, and troubleshooting information. This information helps you to resolve a product issue before you contact
support team.
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Product and Subsystem Security