Users Guide

Polling for Dell PowerVault MD Storage Arrays (with no

SNMP support) does not occur

Ensure that you have performed the following steps:

1. Check that the Dell PowerVault MD Storage Arrays are not in the un-managed state.

2. Check that the Dell Connection specific tables and views are created as mentioned in the the Dell

OpenManage Connection for IBM Tivoli Network Manager (ITNM) IP Edition Installation Guide.

3. Check that the $NCHOME/etc/precision/DBEntityDetails.<Domain>.cfg or $NCHOME/etc/precision/

ModelNcimDb.domain.cfg file is updated according to the information provided in the ITNM

Installation Guide.

4. Check that the DataBase (DB) related parameters (DB Type, DB Name, DB User, DB Password) are

configured using the dell_OMC_ITNM_ConfigUtility_v_3_0.jar file.

5. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files and libraries are

available:

• SYMsdk.jar

• dell_MD_Array_Common.jar

• dell_OMC_ITNM_Client_v_3_0.jar

• dell_OMC_ITNM_Helper_v_3_0.jar

• Database specific jar files. For more iniformation refer to the ITNM Installation Guide.

• dell_config.properties

6. Check that the Dell PowerVault MD Storage Array is reachable.

7. Check that the Periodic polling for Dell PowerVault MD Storage Array is configured in the Scheduler

Task / Crontab and is in the enabled state.

The task scheduler in Windows fails to launch the

periodic polling for Dell EqualLogic Storage Arrays, Dell

PowerVault MD Storage Arrays, Dell Servers running ESXi,

Dell Connection License Manager, and License

Synchronization

Ensure that you have performed the following steps:

1. Check that the option Run whether user is logged on or not is selected in the Security Options.

2. Check that the correct user name and password have been provided.

I cannot see the Dell device specific view although they

are discovered and classified

Ensure that you have performed the following steps:

1. Check that the $NCHOME/precision/profiles/TIPprofile/etc/tnm/dynamictemplate/ip_default.xml

file is updated as mentioned in the Dell OpenManage Connection for IBM Tivoli Network Manager

(ITNM) IP Edition Installation Guide.

2. Check that the Dell Connection specific tables and views are created as mentioned in the ITNM

Installation Guide.