Users Guide

The Dell PowerVault MD Storage Arrays are not classified

as "DELLMDARRAY" although the discovery agents and

the AOCs are correct

Ensure that you have performed the following steps:

1. Provide the PowerVault MD Storage Array controller IP.

2. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files and libraries are

available:

• dell_MD_Array_Common

• dell_OMC_ITNM_Client_v_3_0

• dell_OMC_ITNM_Helper_v_3_0

• SYMsdk

3. Check that the PowerVault MD Storage Array is reachable.

Polling for Dell Servers (Windows, Linux), Dell FX2 CMC,

VRTX CMC, CMC, and Dell DRACs does not occur

Ensure that you have performed the following steps:

1. Check that the devices are not in the un-managed state

2. Check that the required poll policies XML file has been imported using get_policies.pl.

3. Check that the required poll policies are enabled.

4. Check that the appropriate devices are discovered and classified for polling.

Polling for Dell servers running ESXi does not occur

Ensure that you have the performed the following steps:

1. Ensure that the Java path provided by ITNM IP Edition exists before the custom Java path in the

environmental variable PATH. If the path does not exist, configure the path as follows: %NCHOME%

\platform\<Arch>\jre_1.6.7\jre\bin

NOTE:

• On Systems running Windows: The <Arch> is win32.

• On systems running Linux: The <Arch> is linux2x86.

Configure the environmental variable DELL_OMC_ITNM_JAVA_PATH. This should contain the

complete IBM Java path (including the Java binary). Copy the environmental variable

DELL_OMC_ITNM_JAVA_PATH to /etc/profile file, to ensure that the environment variable is

available in all shells

For Example:

• On Systems running Windows:

%NCHOME%\platform\win32\jre_1.6.7\jre\bin\java.exe

• On systems running Linux:

$NCHHOME/platform/linux2x86/jre_1.6.7/jre/bin/java