Users Guide

10
Troubleshooting
This section lists the problems that you may encounter while using the Dell OpenManage Connection
Version 3.0 for IBM Tivoli Network Manager (ITNM) IP Edition and their workarounds.
Discovered IPv6 Compellent Storage Array Management
IP is not appearing under the Dell Managed Systems view
You will not be able to see the nodes under the Dell Managed Systems, if you are discovering
Compellent Storage Array using IPv6 address. You can view the discovered Compellent Storage Array
nodes under Network View → Device Classes → DellCompellent class. To view the Compellent
Management Storage Array under the Dell Managed System, discover the Compellent Storage Arrays
using its IPv4 address only.
Warranty console launch from Dell PowerVault MD 34/38
Series Storage Arrays may fail if the SNMP
communication is disabled
If you are monitoring a Dell PowerVault MD 34/38 series storage array, and the Warranty Console launch
fails, then you can view the warranty information on dell.com/support using the device’s ServiceTag.
During discovery of Compellent Storage Arrays, a dummy
node gets created when both the Compellent Controller
IP Addresses are provided
If you have provided both the controller IPs of the Compellent Storage Arrays as a seed in the Discovery
Configuration page, and the Enable SysName Naming attribute in the advance tab of the Discovery
Configuration
page is enabled, then a dummy node will get created in the second and subsequent
discovery cycle. This is because both the Compellent controller IP addresses share the same SysName
attribute.
To remove the dummy node:
1. Disable the Enable SysName Naming attribute in the advance tab of the Discovery Configuration
page.
2. Run a full discovery cycle.
It is recommended that you discover the Compellent storage arrays using the Compellent
management IP addresses.
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