Dell OpenManage Connection Version 3.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Introduction........................................................................................................... 6 What is new in this release....................................................................................................................6 Key features........................................................................................................................................... 6 2 Prerequisites................................................................
5 Viewing Dell devices ......................................................................................... 26 Viewing Dell devices............................................................................................................................31 Viewing Dell Connections License Manager (DCLM)........................................................................ 33 6 Dell device association......................................................................................
I cannot see Dell device discovery agents in “Full Discovery Agent” and “Partial Discovery Agents” of discovery configuration page........................................................................................... 50 The discovered Dell devices are not classified.................................................................................. 50 The Dell iDRAC7 or iDRAC8 devices are not classified as “DelliDRAC7” or “DelliDRAC8” although the discovery agents and the respective AOCs are correct.....
1 Introduction This guide provides the information required to monitor and troubleshoot the Dell OpenManage Connection Version 3.0 for IBM Tivoli Network Manager (ITNM) IP Edition.
Feature Functionality workstations using an agent-based, in-band mode via Dell OpenManage Server Administrator (OMSA). The Dell OEM servers, 12th or later generation of Dell PowerEdge servers, Dell PowerVault NX storage arrays, and Dell workstations also support an agent-free, out-of-band mode, using Integrated Dell Remote Access Controller 7 (iDRAC7) or Integrated Dell Remote Access Controller 8 (iDRAC8).
Prerequisites 2 The prerequisites for Dell OpenManage Connections version 3.0 are: • General prerequisites • Feature specific prerequisites General prerequisites The general prerequisites are: • ITNM IP Edition 3.9, 4.1, or 4.1.1 is installed and configured as per the IBM guidelines. • Discovery of Dell devices is done using an IP address or a range of IP addresses. For more information, see Discovering and classifying Dell devices.
– The supported Dell devices are discovered. – SNMP and WS-MAN is enabled on the supported Dell devices. – Remote Management is installed for Server Administrator installed on Dell servers and Dell workstations running Windows, Linux, and ESXi operating systems. – MDSM is installed and configured for launching the MDSM console from Dell PowerVault MD Storage Arrays. – Compellent Enterprise Manager Client Console is installed and configured for launching the console from Dell Compellent Storage Arrays.
Dell OpenManage Connection support matrix 3 Dell OpenManage Connection Version 3.
Virtualization Environment Windows Server SUSE Linux Server Red Hat Enterprise Linux Server ESXi 5.5 U3 Windows Essential Business Server 2008 SP1 Red Hat Enterprise Linux 7.0 (64-bit) ESXi 5.5 U2 Windows Essential Business Server 2008 SP1 Red Hat Enterprise Linux 6.7 (64-bit) ESXi 5.5 Windows Server 2008 SP2 (32-bit and 64-bit) Red Hat Enterprise Linux 6.5 (64–bit) ESXi 5.1 U3 Windows Server 2008 R2 (64-bit) Red Hat Enterprise Linux 6.2 (64-bit) ESXi 5.
Supported operating systems for managing systems Table 4. Supported operating systems for ITNM IP Edition 4.1.1 Red Hat Enterprise Linux Server (RHEL) SUSE Linux Enterprise Server (SLES) RHEL 6.0-7 (64-bit) SLES 11 SP3 (64-bit) RHEL 5.0-10 (64-bit) Table 5. Supported operating systems for ITNM IP Edition 4.1 Red Hat Enterprise Linux Server (RHEL) RHEL 7.0-1 (64-bit) RHEL 6.0-7 (64-bit) RHEL 5.0 Advanced Platform (64-bit ) Table 6. Supported operating systems for ITNM IP Edition 3.
NOTE: Dell OpenManage Connection Version 3.0 for IBM Tivoli Network Manager (ITNM) IP Edition is supported on Guest operating systems (Microsoft Windows, Red Hat Enterprise Linux, and SUSE Linux Enterprise Server) for VMware ESXi listed in the preceding table. Supported Dell devices and their OMSA and firmware versions The following table lists the Dell Devices and their supported firmware versions for Dell OpenManage Connection. Table 7.
Dell Devices Supported OMSA Versions Supported Firmware Versions VRTX CMC NA • • 2.2 2.1 CMC NA • • 5.2 5.1 Dell PowerVault NX Storage Arrays • • • Dell Compellent Storage Arrays NA 6.6.2 Dell EqualLogic PS-Series Storage Arrays NA • • 8.1 8.0 Dell PowerVault MD Storage Arrays NA • • 08.20.09.60 08.10.05.60 Dell Network Switches NA S-Series 8.3 8.2 8.1 NA • • • • • • S55 (8.3.5.5 and 8.3.5.3) S60 (8.3.3.9 and 8.3.3.8) S4810 (9.6 and 9.5) S4820T (9.5 and 9.4) S5000 (9.1 and 9.
Supported Dell platforms Dell Datacenter Scalable Solutions Table 8. Supported Dell Datacenter Scalable Solutions Dell Datacenter Scalable Solutions (DSS) DSS 1500 DSS 1510 DSS 2500 Dell PowerEdge servers NOTE: In the PowerEdge server name format yxxx; y denotes alphabets, for example M,R, or T and x denotes numbers. Table 9.
yx0x Systems yx1x Systems yx2x Systems yx3x Systems PowerEdge M610x T430 PowerEdge M710 T630 PowerEdge M710HD PowerEdge M910 PowerEdge M915 NOTE: The corresponding Dell Remote Access Controllers (DRAC5, iDRAC6, iDRAC7 and iDRAC8) are included as part of their respective generation of Dell PowerEdge servers in the preceding table. Dell Workstations Table 10. Supported Dell Workstations Dell Precision R7910 Dell Chassis Table 11.
PowerVault NX3200 PowerVault NX3300 Dell EqualLogic PS-Series storage arrays Table 14. Supported Dell EqualLogic PS-Series storage arrays EqualLogic PS4000 EqualLogic PS5000 EqualLogic PS6000 EqualLogic PS4100 EqualLogic PS5500 EqualLogic PS6010 EqualLogic PS4110 EqualLogic PS6100 EqualLogic PSM4110 EqualLogic PS6110 EqualLogic PS6210 EqualLogic PS6500 EqualLogic PS6510 Dell PowerVault MD storage arrays Table 15.
S-Series M-Series Z-Series C-Series N-Series W-Series (Mobility Controllers) S4820T N2048P W-620 S5000 N3024 W-650 S6000 N3024F W-651 N3024P W-7200 N3048 N3048P N4032 N4032F N4064 N4064F 18
Discovering and classifying Dell devices 4 Dell OpenManage Connection for ITNM IP Edition facilitates discovery and classification of all the supported Dell devices.
• Disable java –jar dell_OMC_ITNM_ConfigUtility_v_3_0.jar -
For example: java –jar dell_OMC_ITNM_ConfigUtility_v_3_0.jar -monitorinband=enable java –jar dell_OMC_ITNM_ConfigUtility_v_3_0.jar -monitorinband=disable NOTE: If an ESXi system has IPv4 and IPv6 addresses and both of them are discovered, the addresses appear as different managed nodes under the Dell Managed Systems → ESXi Servers. You can avoid the redundant service tag by excluding these IP addresses in the discovery configuration.
NOTE: If an ESXi system has IPv4 and IPv6 addresses and both of them are discovered, the addresses appear as different managed nodes under the Dell Managed Systems → ESXi Workstations. You can avoid the redundant service tag by excluding these IP addresses in the discovery configuration. If the IPv6 address of a Dell workstations running ESXi is configured as a seed in the ITNM IP Edition, then the trap association will not occur.
You can view the discovered iDRAC6 devices in the Network View. In the left pane, click Availability → Network Availability → Network View → Dell Managed Systems. The Dell Managed Systems pane is displayed on the right-hand side. For more information, see Viewing Dell devices. Discovering and classifying FX2 CMC devices To discover FX2 CMC, ensure that the DellDRAC discovery agent is enabled for full and partial discovery of Dell FX2 CMC devices.
NOTE: It is recommended to use the Compellent Storage Management IP for monitoring Dell Compellent Storage Arrays. Using the Compellent Management IP, only SNMP v1 traps can be received. In case you want to discover the controller IP addresses and monitor the SNMP v2 traps, then perform a full discovery by disabling the attribute Enable SysName Naming in the advance tab of the Discovery Configuration page.
The discovered Dell PowerVault MD Storage Arrays (with SMNP support) are classified under class name DellMDArraySNMP. The discovered Dell PowerVault MD Storage Arrays (with no SMNP support) are classified under class name DellMDArray. You can view the discovered PowerVault MD Storage Arrays in the Network View. In the left pane, click Availability → Network Availability → Network Views → Dell Managed Systems. The Dell Managed Systems pane is displayed on the right-hand side.
Viewing Dell devices 5 You can view the discovered Dell devices in the Network Views. To view the devices: 1. In the left pane on the Tivoli Integrated Portal (TIP), click Availability → Network Availability → Network Views. The Network Views pane is displayed on the right-hand side. 2. Click the required → Dell Managed Systems. To view Dell OEM servers, click on Dell OEM Devices → Servers.
The Dell devices are displayed as follows in their topology view: The following table lists the icons and the devices they represent: Table 18. Dell Device Icons and Descriptions Icons Description Indicates Dell in-band modular servers. Indicates Dell in-band monolithic servers. Indicates Dell Workstation.
Icons Description Indicates iDRAC8 (OOB) devices. Indicates iDRAC7 (OOB) devices. Indicates iDRAC6 devices. Indicates DRAC5 devices. Indicates Dell FX2 CMC devices. Indicates Dell VRTX CMC devices.
Icons Description Indicates Dell CMC devices. Indicates Dell EqualLogic Storage Arrays. Indicates Dell PowerVault MD Storage Arrays. Indicates Dell Compellent Storage Arrays. Indicates Dell PowerVault NX Storage Arrays. Indicates Dell S-Series Switches.
Icons Description Indicates Dell M-Series Switches. Indicates Dell Z-Series Switches. Indicates Dell C-Series Switches. Indicates Dell N-Series Switches. Indicates Dell W-Series Switches. Viewing Dell devices The Dell OEM servers can be viewed by expanding Dell OEM Devices → Servers while all the other Dell devices such as Dell Servers, Dell DRACs, Dell Workstations, Dell Chassis, Dell Storage, Dell Network Switches can be viewed by expanding Dell Managed Systems.
The discovered Dell OEM servers can be viewed under the Dell OEM Devices → Servers view in the ITNM console as listed below: • Modular Servers • Monolithic Servers • Windows Servers • Linux Servers • ESXi Servers Expand any server group to view the service tags of the discovered OEM servers. Click the required service tag to view the managed node in the right pane. The discovered OEM servers are displayed in the right-pane. 2.
– FX2 CMC – VRTX CMC – CMC Expand any Chassis group to view the service tags of that device. The IP addresses of the CMC or VRTX CMC devices are displayed in the format, FX2CMC_, VRTXCMC_, or CMC_ . Click on a FX2CMC_, VRTXCMC_, or CMC_ to see the FX2 CMC, VRTX CMC, or CMC node in the right-pane. • Dell Storage: – Dell EqualLogic PS Arrays Expand EqualLogic PS Arrays to view the group IPs of the discovered EqualLogic member devices.
Dell device association 6 The Dell OpenManage Connection classifies all the discovered Dell devices under their respective hierarchies based upon the underlying hardware of each of the Dell device. After a Dell Chassis is classified, its corresponding blade servers and their Remote Access Controllers (RACs), Dell EqualLogic Blade Arrays get associated with their respective slots, the IO modules (Dell M-Series Switches) get associated with their respective Dell chassis.
Associating servers with CMC devices You can view the servers and their RACs that are associated with CMC devices, in the Network View of TIP. 1. On TIP, click Availability → Network Availability → Network View → Dell Managed Systems → Dell Chassis → CMC. The < CMC ServiceTag> is displayed for that CMC device. 2. Expand the < CMC ServiceTag> to view the service tags of the associated Dell servers and their DRACs associated with the CMC devices. 3.
Associating Dell PowerEdge FM120x4 server modules with FX2 CMC devices You can view and monitor the health of the discovered Dell PowerEdge FM120x4 Server Modules that are associated with FX2 CMC devices, in the Network View of TIP. 1. On TIP, click Availability → Network Availability → Network View → Dell Managed Systems → Dell Chassis → FX2 CMC → FX2 CMC_IP Address → FX2 CMC_Service Node ID. 2.
Association of Dell Workstations with Dell Remote Access Controllers (DRACs) You can view the DRACs that are associated with the Dell Workstation, in the Network View of TIP. 1. On TIP, click Availability → Network Availability → Network View → Dell Managed Systems → Dell Workstations → . Dell Workstations sub group refers to either one of the servers listed under the Dell Workstations group.
Polling of discovered Dell devices 7 In the Dell OpenManage Connection for ITNM IP Edition, polling of the discovered Dell devices is a mechanism to monitor their global health status, using specific polling policies and polling definitions. The health status of the polled device is displayed in the Network View and Hop View in the following format: • Critical — Event that indicates loss of data or function such as a hardware failure.
Configuring polling parameters for Dell devices In The ITNM framework To begin polling of Dell devices, you can configure the polling policies and definitions for each Dell device. The supported Dell poll policies, Poll policy definitions and their descriptions are listed below: Table 19.
Dell Poll Policy Poll policy definitions Description DellFX2CMCPoll DellFX2CMCCriticalDef Used for polling Dell FX2 CMC devices for critical conditions DellFX2CMCWarningDef Used for polling Dell FX2 CMC devices for warning conditions. DellVRTXCMCCriticalDef Used for polling Dell VRTX CMC devices for critical conditions DellVRTXCMCWarningDef Used for polling Dell VRTX CMC devices for warning conditions.
By default, the polling interval is four hours. However, you can configure it as per your requirements. To customize the poll interval: 1. In TIP, navigate to Administration → Network → Network Polling. 2. In the Configure Poll Definitions pane, double-click a poll policy for which you want to change the time interval. The Poll Policy Editor window is displayed. 3. In the Poll Policy Properties tab, click the Poll Interval drop-down list corresponding to the required poll definition.
• 0 */4 * * * . $NCHOME/env.sh;$NCHOME/precision/perl/bin/perl $NCHOME/ precision/dell/scripts/executeTask.pl MDARRAY_POLL $NCHOME Table 20. Polling parameter formats and descriptions 0 */4 * * Minute (0–59) Hour (0–23) Day of Month (1–31) Month (1–12) To repeat every 10 minutes, you can change it to */10 /4 — Implies a repeat pattern of every four hours. For License Synch, /5 implies that the repeat pattern is every five days at midnight. * Day of Week (0–6), 0=Sunday 3.
8 Launching consoles from the discovered Dell devices In the Tivoli Integrated Portal (TIP), you can launch the consoles from the Network View. On TIP, navigate to Availability → Network Availability → Network Views → Dell Managed Systems → .
You can also launch the console from Availability → Network Availability → Network Views → Device Classes. Launching consoles from Dell polled events in the Active Event List To launch consoles from polled events, make sure that the Dell OpenManage Connection Version 3.0 for Netcool/OMNIbus is installed on the system where IBM Tivoli Netcool/OMNIbus exists.
Dell Device Dell DRACs Console launch tools • • OpenManage Server Administrator Web Server Console Dell Remote Access Controller Console • • Dell Remote Access Controller Console OpenManage Server Administrator Console NOTE: The OpenManage Server Administrator Console can be launched only from iDRAC7 or iDRAC8 devices.
Dell Device Console launch tools • – Dell OpenManage Network Manager Console Dell W-Series Switches: – Dell AirWave Management Platform Console iDRAC 7 and iDRAC 8 • Dell Connections License Manager – Dell Connections License Manager Console Launch Tool Launching Dell device specific consoles 1. On TIP, navigate to Availability → Network Availability → Network Views. 2. Expand Dell Managed Systems in the Network Views window. The discovered Dell device groups are displayed. 3.
Licensing 9 The Dell OpenManage Connection provides an agent-free out of band (OOB) monitoring support for Dell OEM servers, 12th or 13th generation of Dell PowerEdge servers, Dell PowerVault NX storage arrays or Dell workstations using Dell Connections License Manager (DCLM). Monitoring Dell servers, Dell PowerVault NX storage arrays, or Dell workstations through OOB is a licensed feature. The administrator needs to procure connection licenses for monitoring these Dell devices.
Troubleshooting 10 This section lists the problems that you may encounter while using the Dell OpenManage Connection Version 3.0 for IBM Tivoli Network Manager (ITNM) IP Edition and their workarounds. Discovered IPv6 Compellent Storage Array Management IP is not appearing under the Dell Managed Systems view You will not be able to see the nodes under the Dell Managed Systems, if you are discovering Compellent Storage Array using IPv6 address.
The dummy node is removed. All the discovered Dell Compellent storage arrays are displayed along with their IP addresses. Stale nodes are created for Dell Servers or Workstations if they are discovered on a system running ESXi If Dell PowerEdge Servers or Workstations running ESXi operating system are discovered with the configuration monitorinband set as Disabled, then stale nodes are created for those ESXi Servers or Workstations that are discovered through in-band monitoring.
The Dell iDRAC7 or iDRAC8 devices are not classified as “DelliDRAC7” or “DelliDRAC8” although the discovery agents and the respective AOCs are correct Ensure that you have performed the following steps: 1. Configure the DCLM related parameters (DCLM URL, DCLM User Name, DCLM Password, and DCLM Domain) using dell_OMC_ITNM_ConfigUtility_v_3_0. 2. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files are available: • apache_cxf_lib_v_2_7_3.jar • Dell.Connections.
The Dell PowerVault MD Storage Arrays are not classified as "DELLMDARRAY" although the discovery agents and the AOCs are correct Ensure that you have performed the following steps: 1. Provide the PowerVault MD Storage Array controller IP. 2. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files and libraries are available: 3.
NOTE: If you are monitoring Dell servers or Workstations running VMware ESXi version 5.5 or later, then configure the environment variable DELL_OMC_ITNM_JAVA_PATH using Oracle JRE version 1.6.0_18 (6u18) or later. For more information, see the ITNM version 3.0 User's Guide. 2. Check that the ESXi Server is not in the un-managed state. 3.
Polling for Dell PowerVault MD Storage Arrays (with no SNMP support) does not occur Ensure that you have performed the following steps: 1. Check that the Dell PowerVault MD Storage Arrays are not in the un-managed state. 2. Check that the Dell Connection specific tables and views are created as mentioned in the the Dell OpenManage Connection for IBM Tivoli Network Manager (ITNM) IP Edition Installation Guide. 3. Check that the $NCHOME/etc/precision/DBEntityDetails..
3. Check that the $NCHOME/etc/precision/DBEntityDetails..cfg or $NCHOME/etc/precision/ ModelNcimDb.domain.cfg file is updated as mentioned in the Dell OpenManage Connection for ITNM Installation Guide. 4. Check that the $NCHOME/precision/profiles/TIPprofile/etc/tnm/ncimmetadata.xml file is updated as mentioned in the Dell OpenManage Connection for ITNM Installation Guide. 5. Log out and login to the Tivoli Integrated Portal .
3. 4. • dell_OMC_ITNM_Helper_v_3_0.jar • Database specific jar files. For more informations, refer to the Installation Guide. • dell_config.properties Check that the conf.key file is copied from the core component to $NCHOME/etc/security/keys/ conf.key for a distributed server. Check that the Perl binary path is provided in the $NCHOME/omnibus_webgui/etc/cgi-bin/ delltoollauncher.cgi file. Relinquishing licenses for Dell iDRAC7 and iDRAC8 failed Make sure that you have performed the following: 1.
Other documents you may need 11 In addition to this guide, you can access the following guides available at dell.com/support/manuals. Under Do you have your Service Tag or Express Service Code? click Choose from a list of all Dell products → Continue → Software, Monitors, Electronics & Peripherals → Software. Under Choose your Dell Software, click the appropriate product category to access the documents. Also, see publib.boulder.ibm.com/infocenter/tivihelp/v8r1/index.
Getting help 12 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3.
– Dell Client Command Suite – Connections Client Systems Management d. • To view a document, click the required product version. Using search engines: – Type the name and version of the document in the search box.
