Users Guide

Error while launching the OMSA console from

iDRAC7/iDRAC8 polled events or SNMP traps

Ensure that the $OMNIBROWSER environment variable has been congured.

2 Ensure that the SNMP is responding correctly.

3 Verify that the Dell iDRAC7/iDRAC8 device has a valid SYSTEM FQDN (server host name) and is resolvable in both the Desktop and

the WEB GUI servers.

4 Verify that the server OMSA console is congured with the default port number 1311.

Error while launching the Warranty Report Information

console from events generated by servers or

workstations running ESXi version 5.5 or later

You must recongure the LaunchDellWarrantyReport tool by performing the following steps:

1 In the Netcool/OMNIbus Desktop component Conguration window, double click Menu > Tools > LaunchDellWarrantyReport.

The Edit Tool window is opened for LaunchDellWarrantyReport.

2 Click the Executable tab and edit the string in the Executable Commands eld as given in the example.

For Example:

Systems running Windows:

$(NCHOME)\platform\win32\jre_1.6.7\jre\bin\java

<installed custom Java path>\jre1.6.0_18\bin\java

For Example:

Systems running Linux:

$(NCHOME)/platform/linux2x86/jre_1.6.7/jre/bin/java

<installed custom Java path>/jre1.6.0_18/bin/java

3 To recongure the Netcool/OMNIbus Web GUI component, install Oracle Java version 1.6.0_18 or later and then congure the

TIPJAVAHOME variable by providing the complete installed Java path.

Dell PowerEdge server, PowerVault NX Storage

Arrays, and Workstation events are not received at the

Netcool/OMNIbus console

1 Verify that the following entries are included in the SNMP probe rules le:

• include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules"

• include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup"

2 Verify that the following entries are included in the dell.master.include.lookup le:

• include "$NC_RULES_HOME/include-snmptrap/dell/dell-MIB-Dell-

10892.include.snmptrap.lookup"

Troubleshooting