Users Guide

Troubleshooting

This section lists the problems that you may encounter while using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus and

their solutions or workaround.

Topics:

• iDRAC7/iDRAC8 SNMPv3 traps are not received in the IBM Tivoli Netcool/OMNIbus console

• Error while launching the OMSA console from iDRAC7/iDRAC8 polled events or SNMP traps

• Error while launching the Warranty Report Information console from events generated by servers or workstations running ESXi version

5.5 or later

• Dell PowerEdge server, PowerVault NX Storage Arrays, and Workstation events are not received at the Netcool/OMNIbus console

• Dell iDRAC7 And iDRAC8 Server events are not received at the Netcool/OMNIbus console

• Dell FX2 CMC, VRTX CMC, CMC and DRAC events are not received at the Netcool/OMNIbus console

• Dell Compellent Storage Array events are not received at the Netcool/OMNIbus console

• Dell EqualLogic PS-Series Storage Array events are not received at the Netcool/OMNIbus console

• Dell PowerVault Modular Disk Storage Array events are not received at the Netcool/OMNIbus console

• Dell Enterprise switch events are not received at the Netcool/OMNIbus console

• Dell N-Series switch events are not received at the Netcool/OMNIbus console

• Dell W-Series switch events are not received at the Netcool/OMNIbus console

• Dell OpenManage Server Administrator events are not correlated

• iDRAC7/iDRAC8 Events not Correlated

• Dell FX2 CMC or VRTX CMC events are not correlated

• Compellent events are not correlated

• Dell EqualLogic events are not correlated

• Dell Enterprise (S-Series, M-Series, Z-Series, and C-Series) events are not correlated

• Dell N-Series events are not correlated

• Error while importing the Web GUI Integrations

• Error while launching the Dell consoles using Web GUI

• Error while launching the Dell PowerVault MD Storage Array console using Web GUI

• Error in restarting the MTTrapd probe in Windows

iDRAC7/iDRAC8 SNMPv3 traps are not received in

the IBM Tivoli Netcool/OMNIbus console

1 Capture the SNMPv3 trap with a Trap Capture tool such as Wireshark.

2 Retrieve the Engine ID from the captured trap.

3 Congure this Engine ID in your IBM Tivoli Netcool/OMNIbus setup.

4 Restart the Mttrapd probe service.

You will now be able to receive the SNMPv3 traps successfully.

36 Troubleshooting