Dell™ Management Pack for Microsoft® Operations Manager Version 2.1 User’s Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes and Notices NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. ____________________ Information in this document is subject to change without notice. © 2003–2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other Documents You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 8 Obtaining Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Features 2 What’s New for Version 2.1 . 3 Installing the Dell Management Pack for Microsoft® Operations Manager . . . . . . Overview . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 . . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Discovering Dell Systems Rescheduling the Managed System Scan Viewing Details About Dell Systems Public Views . Accessing Public Views for Dell Systems . . . . . . Viewing Alerts for Dell Systems in the Public Views . . . . . . . . . . . . . . . . . . . . . . . 26 26 Alert Views . .
Processing Rule Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dell Systems Event Processing Rules . . . . . . . Customizing Event Processing Rules . . . . . . . . Dell Alert Processing Rules . . . . . . . . . . . . . Dell State Monitoring and Service Discovery Rules 40 . . . . . . . . . . . . 40 43 43 44 . . . . . . . . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Introduction This guide is for system administrators who use the Dell™ Management Pack for Microsoft® Operations Manager (MOM) to monitor and manage Dell systems with MOM, a comprehensive network monitoring application. With the Management Pack integration into the MOM environment, you can assess, respond to, and ensure the availability of your Dell systems. The Management Pack also allows you to monitor and manage your hardware with a single systems management solution.
Other Documents You May Need Besides this User's Guide, you can find the following guides on the Dell Support website at support.dell.com: 8 • The Dell OpenManage Installation and Security User's Guide provides detailed installation procedures and step-by-step instructions for installing, upgrading, and uninstalling Server Administrator for each supported operating system.
• The Dell Remote Access Controller Installation and Setup Guide provides complete information about installing and configuring a DRAC III, DRAC III/XT, and an ERA/O controller, configuring an ERA controller, and using a DRAC to remotely access an inoperable system. • The Dell Remote Access Controller Racadm User's Guide provides information about using the racadm command-line utility.
Introduction
What’s New for Version 2.1 • Dell OpenManage™ Server Administrator version 5.0 (including the enhanced Storage Management Service version 2.0) • Dell Services role in the Dell State View. This role displays the state of each Dell service running on the agent managed node.
What’s New for Version 2.
Installing the Dell Management Pack for Microsoft® Operations Manager Overview The installation package for the Management Pack for Microsoft Operations Manager (MOM) contains a single application Management Pack: the DOMMP21.AKM file. You can import this file by using the MOM Import Management Pack wizard. Before You Begin • Read the installation requirements to ensure that your system meets or exceeds the minimum requirements. • Read the installation procedures for your operating system.
• Support for Array Manager versions 3.4–3.7. • Browser support for Server Administrator-managed systems: For information on browser support for Server Administrator-managed systems, see the Server Administrator readme.txt file. NOTE: If you have a Dell™ Remote Access Controller (DRAC) installed, you must install the DRAC agent using the Dell OpenManage Systems Management CD for Server Administrator versions 1.6–1.
Install/Upgrade the Dell Management Pack Installing the Management Pack The Management Pack consists of a single module—the DOMMP21.AKM file. To install the Management Pack, import this file by using the MOM Import Management Pack wizard. To Import the Management Pack for MOM 2005 or MOM 2005 SP1 NOTE: The following steps require that you install the Management Pack on a system that has MOM installed and running. 1 Download the Management Pack, DOMMP21.exe, from the Dell Support website at support.dell.
Installing Dell Management Pack for Microsoft Operations Manager 2005 Workgroup Edition or Workgroup Edition SP1 Before you begin, ensure that the prerequisites are met by performing the following steps: 1 Execute setup.exe. The setup.exe is at the root directory. The Microsoft Operations Manager 2005 or Microsoft Operations Manager 2005 SP1 Setup Resources wizard appears. 2 Click the Check Prerequisites link. The Check Prerequisites dialog appears.
Perform the following steps to upgrade the Management Pack: 1 Enter or browse to the location of the Management Pack. The location is the same location to which you downloaded and extracted the contents of the DOMMP21.exe file. 2 Select the Update Existing Management Pack. Custom rules, enabled/disabled settings, company knowledge will be retained option with the Backup option checked if you are using MOM 2005 or MOM 2005 SP1.
8 Deleting Hardware Support 9 Deleting bmcServers.xml Uninstalling the Dell Management Pack for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2005 SP1 Deleting Dell Processing Rule Groups 1 In the Microsoft Operations Manager Administrator Console tree, expand Microsoft Operations Manager→Management Packs→Rule Groups. 2 Select Dell OpenManage rule group. 3 Right-click the Dell OpenManage rule group and select Delete from the pop-up menu.
Deleting Dell Tasks 1 Close the Microsoft Operations Manager Operators Console. 2 In the Microsoft Operations Manager Administrator Console tree, select Tasks from the bottom left pane tab view. 3 Expand the Tasks folder from the left pane tree view and select the Dell OpenManage folder. 4 Right-click the Dell OpenManage folder and select Delete from the pop-up menu. 5 Click Yes to confirm deletion.
23 Click Yes to confirm deletion. 24 Select the Dell Server BMC Discovery script in the right pane view. 25 Right-click Dell Server BMC Discovery and select Delete from the pop-up menu. 26 Click Yes to confirm deletion. Deleting Dell Public Views 1 In the Microsoft Operations Manager Operator Console tree, select Public Views from the bottom left pane tab view. 2 Expand the All Public Views folder from the top left pane tree view and select the Dell OpenManage folder.
Using the Dell™ Management Pack for Microsoft® Operations Manager Getting Started Before you start using the Management Pack for Microsoft Operations Manager (MOM), it is important to understand the following points: • To monitor and manage a Dell system, it must be displayed as a managed system. To view the managed system in the MOM 2005 or MOM 2005 SP1 console, the system must be displayed as a managed system under Microsoft Operations Manager→Administration→Computers.
• All Dell OpenManage event processing rules and alert processing rules are enabled by default after installing the Management Pack. • The alert processing rules for Server Administrator and Array Manager provide notification to the hardware support notification groups.
Figure 4-1.
• Dell Computer Views: By default, the Management Pack imports the following views specific to Dell systems: – Dell Computer Group Listing: Displays the Dell Computer Group and the Dell systems that are part of the Computer Group diagrammatically along with the system attributes and status. – Dell Computer Listing: Displays all Dell systems in the network diagrammatically with their attributes and status.
To perform a forced scan, in the MOM Console tree, right-click Computer Discovery Rules and select Run Computer Discovery now from the pop-up menu. NOTE: For discovery of systems in network and installing MOM agents through the MOM Console, all the managed nodes should have a valid fully qualified domain name (FQDN) that can be pinged from the management station.
Public Views Accessing Public Views for Dell Systems These views are available in the MOM Operators Console in the left pane public view. To launch the MOM Operators Console, select Operations in the left tree view of the MOM Administrator Console and click the Start Operators Console link in the right pane view. The Management Pack provides a list of public views to help you monitor and manage the Dell systems in the network.
Alert Views The Alert Views are available in the MOM Operators Console. To launch the MOM Operators Console, select Operations in the left tree view of the MOM Administrator Console and click the Start Operators Console link in the right pane view. 1 In the MOM Operators Console, on the left pane click the Alert tab. 2 Select Dell OpenManage in the MOM Operators Console tree. Two views are displayed, the Dell OpenManage Alerts View and the Dell State Monitoring Alerts View.
Accessing State Views for Dell Systems Using Dell Agents In MOM, the State views are available in the MOM Operators Console. To launch the MOM Operators Console, select Operations in the left tree view of the MOM Administrator Console and click the Start Operators Console link in the right pane view. 1 In the MOM Operators Console, click the State tab in the left pane. The State views of all imported Management Packs appear. 2 Select Dell OpenManage→Dell State View in the MOM Operators Console tree.
Using the Dell Services Role The Dell Services Role displays the state of each Dell service running on the agent managed node. To set the state of the Dell services, the Dell service discovery script must be run at least once for discovery instances of Dell servers to exist. The state of the Dell services is updated based on the scheduled time interval or by tasks.
Table 4-2. State Components and Severity Levels State Component Severity Level Normal/OK. The component is working as expected. Warning/Noncritical. A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state. Data loss is possible. Service Unavailable. Requires immediate attention. Data loss may have occurred.
Accessing Topology Views for Dell Computers The Topology Views are available in the MOM Operators Console. To launch the MOM Operators Console, select Operations in the left tree view of the MOM Administrator Console and click the Start Operators Console link in the right pane view. 1 In the MOM Operators Console in the left pane, click the Diagram tab. 2 Select Dell OpenManage in the MOM Operators Console tree.
Figure 4-2. Dell Computer Listing View ROCKSDEV\CONN-BLADE4 ROCKSDEV\CONN-BLADE5 ROCKSDEV\CONN-PE2850 Dell Asset Tag: Lab25 Dell BIOS Version: A04 Dell OpenManage Server Administrator:5.0.0 Dell Server BMC IPAddress: 192.168.18.172 Dell Server IPAddress: 0.0.0.0, 0.0.0.0, 192.168.18.202, 0.0.0.0 Dell Server IPMI Version: 1.5 Dell Server Model Type: PowerEdge 2850 Dell Server OS: Microsoft(R) Windows(R) Server 2003 Enterprise x64 Edition Dell Server RAC Url: https://192.168.18.
NOTE: If tooltips are not populated for Dell systems, ensure that the common information model (CIM) Dell namespace is not corrupted and Dell Services are not down. Restart the Dell managed system or re-install Server Administrator to correct the CIM behavior. Figure 4-3. Dell Computer Group Listing View ROCKSDEV\CONN-BLADE4 Dell Computers ROCKSDEV\CONN-BLADE5 ROCKSDEV\C ROCKSDEV\CONN-PE2850 Dell Asset Tag: Lab25 Dell BIOS Version: A04 Dell OpenManage Server Administrator:5.0.
Figure 4-4. Dell Computer Listing View for Systems Without Server Administrator ROCKSDEV\WIN2K3-BLADE2 ROCKSDEV\CONN-PE1400 ROCKSDEV\WIN2K3-BLADE2 Status: Warning Dell Computer Group Listing View In this view, you can see the grouping of Dell Systems - Server Administrator Required in a Dell Computer Group. The systems are represented in the Topology View with a Dell system icon that contains a warning icon.
Dell Tasks Tasks are available on the right pane view of the MOM Operators Console. Configuring BMC Authentication Credentials This section explains configuration of BMC authentication credentials for remote power control and LED identification control tasks. The %Management_Group_Name%_bmcServers.xml located in the ipmish binary directory on the management server comprises the following sections: • Global BMC Authentication Credentials • Individual BMC Authentication Credentials Table 4-3.
Table 4-4. Sample Individual_BMC_Authentication_Credentials Individual_BMC_Authentication_Credentials> - - conn-pe2850.rocksdev.net 192.168.18.
A summary of the Dell Tasks you can perform using the Management Pack for Microsoft Operations Manager (MOM) is shown in Table 4-5: Table 4-5.
You can view this task in the State View, Alerts View, Event View, and Topology View. 1 In the MOM Operators Console, select Dell OpenManage. 2 Select the Dell system in which you want to clear the ESM log. 3 Click Clear Agent ESM Log task on the right pane. 4 Click Finish to submit the task. Click the Task status in the Event view to display the events that are generated for task execution.
Power Off (Enforce) You can use this task to power off the server. 1 In the MOM Operators Console, select the Dell system from which you want to launch Server Administrator. 2 In the Tasks panes, select Dell OpenManage→Power Off (Enforce). 3 Click Finish to submit the task. Click the Task status in the Event view to display the events that are generated for task execution. Power Off (Graceful) You can use this task to power off the server.
Update Dell State View You can update the status of a Dell system using the Update Dell State View task. 1 In the MOM Operators Console, select Dell OpenManage. 2 Select the Dell system for which you want to update the state. 3 Click Update Dell State View. A Launch Task wizard appears. 4 Follow the instructions on the screen. 5 Click Finish to submit the task. You can view the status of the task by using the Event view in the MOM Operators Console.
Server Administrator This category includes all warning and critical events for Server Administrator versions 1.6–5.0. All of these events have a corresponding event processing rule.
Discovery This rule group discovers Dell servers without Server Administrator and generates a warning message stating that these servers require Server Administrator. The server classification is based on the following criteria: • BIOS manufacturer must contain substring Dell • Absence of the Server Administrator registry key Management Servers This rule group creates the _bmcServers.xml file.
– Category – Description – Event type – Computer – Logging domain – Message dynamic link library (DLL) – Message DLL file version – Provider name – User name When a Dell OpenManage event is received, two scripts are executed, one which adds the Server Administrator launch address and another which adds the DRAC launch address in the Alert Description field. This action enables the launching of the Server Administrator and the DRAC Web console from the MOM console.
Dell State Monitoring and Service Discovery Rules Dell State Monitoring rules monitor Server Administrator events (including the enhanced Storage Management Service events) and Array Manager events. The state monitoring rule executes the Dell state monitoring script that retrieves the state of each hardware and software component and updates the component status in the Dell State View.
Glossary The following list defines or identifies technical terms, abbreviations, and acronyms used in this document. attribute An attribute is a piece of information related to a component. Attributes can be combined to form groups. See computer attribute. BMC Abbreviation for baseboard management controller, which is a controller that provides the intelligence in the IPMI structure. component A sub role used as part of a health roll up, to measure the overall health of the function.
server module status A modular system component that functions as an individual system. To function as a system, a server module is inserted into a chassis that includes power supplies, fans, a system management module, and at least one network switch module. The power supplies, fans, system management module, and network switch module are shared resources of the server modules in the chassis. See modular system. Refers to the health or functioning of an object.
Index A I P accessing public views for Dell systems, 26 installation prerequisites, 13 Public Views, 22-23 Alert Views, 27 alerts resolving, 25-26 B BMC, 7 D Dell alert processing rules, 43 Dell Knowledge Base, 24 Dell Services Role, 29 Dell systems event processing rules, 40 discovering Dell systems, 24 duplicate alerts, 42 E Event Views, 30 installing the Management Pack before you begin, 13 installation instructions, 15 installation requirements, 13 procedures after a successful installation, 1
Index V Viewing alerts for Dell systems, 26 status of Dell systems, 25 W Workgroup Edition installing, 16 48 Index
