Owner's Manual

4 Contents
3 Error Messages . . . . . . . . . . . . . . . . . . . . 19
4 Troubleshooting and Frequently
Asked Questions . . . . . . . . . . . . . . . . . . . 21
Troubleshooting . . . . . . . . . . . . . . . . . . . . . 21
Dell Agents Not Discovered
. . . . . . . . . . . . 21
Not Receiving Alerts . . . . . . . . . . . . . . . . 22
Server Administrator or Remote Access
Console Not Launching
. . . . . . . . . . . . . . . 23
Dell Systems Not Found Under Dell Managed
Systems Business Process View (BPV) . . . . . . 23
DRAC 5 Devices Not Getting Discovered
. . . . . . 23
DRAC/CMC Not Grouped After Installing the
OpenManage Connection Unlike
Modular/Monolithic Server. . . . . . . . . . . . . 24
SNMP Traps Displayed in Event Console in
Raw Format . . . . . . . . . . . . . . . . . . . . . 24
SNMP Traps From DRAC Devices Not
Translated on EM Console After Installing
OpenManage Connection EM Component . . . . . 25
Unable to Launch Management Consoles . . . . . 25
Dell OpenManage Server Administrator Agents
Property BMCIP Not Populated and
Has Value "Not Set"
. . . . . . . . . . . . . . . . . 25
Unable to Classify Dell Devices
. . . . . . . . . . 25
Dell System With RHEL6.0 Operating System
Not Classified as a Dell System. . . . . . . . . . . 25
Console Launch is Not Working for iDRAC 6
Modular Device After Changing the HTTPS
Port Number
. . . . . . . . . . . . . . . . . . . . 26
Frequently Asked Questions
. . . . . . . . . . . . . . . 26