Owner's Manual

Troubleshooting and Frequently Asked Questions 25
SNMP Traps From DRAC Devices Not Translated on EM Console After
Installing OpenManage Connection EM Component
1 Verify that SNMP trap processing is turned ON at the management
console so that you can receive the SNMP traps.
2 To turn on the SNMP trap processing, select Enterprise Management 
Configuration  Settings  SNMP Trap Server Activated , and set the
value to
ON .
3 Issue the opreload command in the Event Console after installing
DRAC message records(EM component) to load the new records into
the database.
Unable to Launch Management Consoles
DSM might not have populated the URL information. The URL information
is populated in the next poll cycle and the management consoles are
launched.
Dell OpenManage Server Administrator Agents Property BMCIP Not
Populated and Has Value "Not Set"
DSM might not have populated the BMCIP information or the Managed
Node does not have Baseboard Management Controller (BMC). DSM will try
to fetch and populate the BMCIP (if supported) during the next poll cycle.
Unable to Classify Dell Devices
If the node is not classified under Dell Managed Systems after the execution
of Re-class command, run the commands; resetdsm and awservices on the
DSM server.
Dell System With RHEL6.0 Operating System Not Classified as a Dell
System
Managed node having RHEL 6.0 operating system with netsnmp-5.5-27 is
discovered in CA NSM console with class name as UNIX instead of LINUX.
Dell policy files does not run on these nodes because of the wrong class name
and hence it will not be classified as a Dell device . To solve this issue, install
the packages of net-snmp-5.5-31 in the managed node and then delete and
rediscover the system in CA NSM console.