Owner's Manual

Troubleshooting and Frequently Asked Questions 23
• If the RAC alerts are still not displayed, examine EM Message Records to
ensure that the messages are successfully imported. If no Dell Remote
Access messages exist, perform the following:
a Open command prompt.
b Run the command; CCS(root)\WVEM\bin
directory\RACEvents.txt
c Execute the opreload command in the EM message console as per
the preceding instructions.
Server Administrator or Remote Access Console Not Launching
If you cannot launch Server Administrator or the Remote Access Console,
ensure that:
• The Dell OpenManage Server Administrator (OMSA) services are
initiated on the managed system.
• The managed systems are discovered as Dell managed systems in the
WorldView and Topology Views.
• Bypass proxy information for the Web browser is set correctly.
• The RAC has a network OpenManage Connection, is connected to a
power source, and RAC is properly configured.
NOTE: After discovery, it may take up to twenty minutes to populate the launch
points.
Dell Systems Not Found Under Dell Managed Systems Business Process
View (BPV)
The discovery of Dell systems across different subnets under the Dell
Managed Systems BPV fails if the domain naming system (DNS) server is not
present or is improperly configured.
DRAC 5 Devices Not Getting Discovered
The OpenManage Connection supports discovery and monitoring of DRAC 5
devices with the firmware version 1.51 and 1.6. Make sure that DRAC 5 has
the required firmware version.