Owner's Manual

22 Troubleshooting and Frequently Asked Questions
Not Receiving Alerts
If the management station is not receiving alerts, ensure that:
• Network connectivity to the managed system exists; confirm by eliciting
a
ping response.
• The Dell OpenManage Server Administrator (OMSA) is installed and
running on the managed system .
• The SNMP agent and trap services are initiated on the managed system.
• The OpenManage Server Administrator (OMSA) services are initiated on
the managed system.
• SNMP is configured on the managed system to send traps to the
management station's IP address.
• The SNMP community name and security (read/write community names)
are set properly on the managed system and that they correspond with that
of the CA management station.
• If you are not receiving RAC alerts, execute the
opreload command in the
EM Message Console using the following steps:
a Select from the following options given below depending on the
OpenManage Connection versions:
• If the OpenManage Connection version is CA NSM r11.1 SP2,
then click the
Start button and select Programs  All Programs 
CA
 Unicenter  NSM  Enterprise Management  EM
Classic.
• If the OpenManage Connection versions are CA NSM r11.2
CUM1, CA NSM r11.2 SP1 or CA NSM r11.2 SP2, then click the
Start button and select Programs  All Programs  Compute
Associates
 Unicenter  NSM  Enterprise Management 
EM Classic.
b Double-click Windows .
c Double-click Event .
d Double-click Console Logs .
e At the Console Logs command field, type opreload .
RAC events are displayed in the console log.