Owner's Manual

Troubleshooting and Frequently Asked Questions 21

Troubleshooting and Frequently

Asked Questions

Troubleshooting

The following are some problems you may encounter while using the

OpenManage Connection.

Dell Agents Not Discovered

If you cannot locate Dell agents in the CA NSM WorldView, make sure that:

• Network connectivity to the managed system exists; confirm by eliciting

ping

response.

• The Dell OpenManage Server Administrator (OMSA) is installed and

running on the managed system.

• SNMP is configured on the managed system.

• The SNMP community name and security (read/write community names)

are set properly on the managed system and that they correspond with that

of the CA management station.

• The SNMP community string on the agent and the DSM poll status

are the same.

• The OpenManage Connection is installed on the CA management station.

For more information on installing the OpenManage Connection, see

Dell

OpenManage Connection Version 3.4 for CA NSM Installation Guide

•The

resetdsm

and

awservices

start

commands are executed from the

command line.

The system should now appear in WorldView and Topology Views.

To confirm the presence of the system, you can also perform a discovery

with other Dell’s system management consoles.