Owner's Manual

Troubleshooting and Frequently Asked Questions 41
Unable to Launch Management Consoles
DSM might not have populated the URL information. URL information will
be populated In the next poll cycle and should be able to launch the
management consoles.
Dell OpenManage Server Administrator Agents Property BMCIP Not
Populated and Has Value "Not Set"
DSM might not have populated the BMCIP information or the Managed
Node does not have Baseboard Management Controller (BMC). DSM will try
to fetch and populate the BMCIP (if supported) during the next poll cycle.
Frequently Asked Questions
1 How do I access Dell OpenManage Server Administrator Storage
Management Service?
Storage Management Service is installed as a Dell OpenManage
Server Administrator service. You can access Storage Management
Service features by selecting the Storage object in the Server
Administrator tree view.
2 What is the maximum number of characters that a URL can have to be
stored in MDB?
255 characters. If it is more than 255 characters, the URL will be truncated
to 255 characters.
3 What happens if a user deletes Business Process Views?
There will be no recreation unless the user rediscovers the devices after
deletion.
4 Why is there a waiting period when I install DSM component and opt for
service restart on the Finish screen of the installer?
When you opt for Service Restart on the Finish screen, installer will
execute
resetdsm and awservices start commands. It may take few minutes
for awservices to come up.
5 What should I do if the images are not displayed in MCC properly?
Before installing the Connection, close all the applications. Also, wait until
awservices are up and running after installing the Connection.