Owner's Manual

Troubleshooting and Frequently Asked Questions 39
Server Administrator or Remote Access Console Not Launching
If you cannot launch Server Administrator or the Remote Access Console,
ensure that:
• The Dell instrumentation services are started on the managed system.
• The managed systems have been discovered as Dell managed systems in
WorldView and Topology View.
• Proxy information for the Web browser has been set correctly.
• The RAC has a network connection, is connected to a power source, and it
is properly configured.
NOTE: It may take up to twenty minutes after discovery for the launch points to
become populated.
Dell Systems Not Found Under Dell Managed Systems Business Process
View (BPV)
The discovery of Dell systems across different subnets under the Dell
Managed Systems BPV fails if the domain naming system (DNS) server is not
present or is improperly configured.
DRAC 5 Devices Not Getting Discovered
The Connection supports discovery and monitoring of DRAC5 devices
with the firmware version >= 1.48. Make sure DRAC5 has the required
firmware version.
DRAC/CMC Not Grouped After Installing the Connection Unlike
Modular/Monolithic Server
If DRAC/CMC devices are discovered before installing the Connection, these
devices are classified as Unclassified_TCP class. The DRAC/CMC policy files
are run on the devices of type DellOOBDevice. Run reclass utility from the
command line after installing the Connection. This will reclassify
DRAC/CMC devices into DellOOBDevice class and the devices will be
grouped under Dell Managed Systems group depending on the device type.