Owner's Manual

38 Troubleshooting and Frequently Asked Questions
Not Receiving Alerts
If the management station is not receiving alerts, ensure that:
• Viable network connectivity exists with the managed system sending the
event by eliciting a ping response.
• The Dell instrumentation is properly installed on the managed system.
• The SNMP agent and trap services are started.
• The Dell instrumentation services are started.
• SNMP is configured on the managed system to send traps to the
management station's IP address.
• The SNMP community name and security (read/write community names)
are set properly on the managed system and that they correspond with that
of the CA management station.
If you are not receiving RAC alerts, you can execute the opreload command in
the EM Message Console by performing the following steps:
1
Click the Start button and select Programs → NSM → Enterprise
Management
→ EM Classic .
2 Double-click Windows NT .
3 Double-click Events .
4 Double-click Console Logs .
5 At the Console Logs command field, type opreload .
RAC events are now displayed in the Console log.
If the RAC alerts are still not displayed, examine EM Message Records to
ensure that the messages have been successfully imported. If no Dell Remote
Access messages exist, perform the following:
1
Open a command prompt.
2 Run the following command:
CCS(root)\WVEM\bin directory\RACEvents.txt
3
Execute the opreload command in the EM Message Console per the
instructions above.