Owner's Manual

Troubleshooting and Frequently Asked Questions 37

Troubleshooting and Frequently

Asked Questions

Troubleshooting

The following are some problems you may encounter while using the

Connection.

Dell Agents Not Discovered

If you cannot locate Dell agents in the CA NSM WorldView, ensure that:

• Viable network connectivity to the managed system exists by eliciting

ping

response.

• The Dell instrumentation is installed properly on the managed system.

• SNMP is configured on the managed system.

• The SNMP community name and security (read/write community names)

are set properly on the managed system and that they correspond with that

of the CA management station.

• The SNMP community string on the agent and the DSM poll status

are the same.

• The Connection has been properly installed on the CA management station.

•The

resetdsm

and

awservices

start commands have been executed from

the command line.

The system should now appear in WorldView and Topology View.

To confirm the presence of the system, you can also perform a discovery

with IT Assistant.