Owner's Manual

l Viable network connectivity to the managed system exists by eliciting a ping response.
l The Dell instrumentation is installed properly on the managed system.
l SNMP is configured on the managed system.
l The SNMP community name and security (read/write community names) are set properly on the managed system and that they correspond with that of
the CA management station.
l The Connection has been properly installed on the CA management station.
l The resetdsm and awservices start commands have been executed from the command line.
The system should now appear in WorldView and Topology View. To confirm the presence of the system, you can also perform a discovery with IT Assistant.
Not Receiving Alerts
Ifalertsarenotbeingreceivedbythemanagementstation,ensurethat:
l Viable network connectivity exists with the managed system sending the event by eliciting a ping response.
l The Dell instrumentation is properly installed on the managed system.
l The SNMP agent and trap service are started.
l The Dell instrumentation services are started.
l SNMP is configured on the managed system to send traps to the management station's IP address.
l The SNMP community name and security (read/write community names) are set properly on the managed system and that they correspond with that of
the CA management station.
l The Connection has been properly installed on the CA management station.
l The RAC has been properly configured to send out-of-band events.
If you are not receiving RAC alerts, you can execute the opreload command in the EM Message Console by performing the following steps:
1. ClicktheStart button and select Programs® Unicenter® Enterprise Management® EM Classic.
2. Double-click Windows NT.
3. Double-click Events.
4. Double-click Console Logs.
5. At the Console Logs command field, type opreload.
RAC events are now displayed in the Console log.
If the RAC alerts are still not displayed, examine EM Message Records to ensure that the messages have been successfully imported. If no Dell Remote Access
or Dell Drac2 messages exist, perform the following:
1. Open a command prompt.
2. Run the following command:
CAINSTALLDIR\bin\cautil.exe -f DELLINSTALLPATH\RACEvents.txt
3. Execute the opreload command in the EM Message Console per the instructions above.
Server Administrator or Remote Access Console Not Launching
If you cannot launch Server Administrator or the Remote Access Console, ensure that:
l The Dell instrumentation services are started on the managed system.
l The managed systems have been discovered as Dell managed systems in WorldView and Topology View.
l Proxy information for the Web browser has been set correctly.
l The RAC has a network connection, is connected to a power source, and it is properly configured.
Dell Systems Not Found Under Dell Managed Systems Business Process View (BPV)
The discovery of Dell systems across different subnets under the Dell Managed Systems BPV fails if the domain naming system (DNS) server is not present or
is improperly configured.
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NOTE: It may take up to twenty minutes after discovery for the launch points to become populated.