Dell OpenManage Connection Version 2.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Introduction........................................................................................................... 6 What is New in This Release................................................................................................................. 6 Key Features...........................................................................................................................................7 2 Prerequisites...................................................................
Viewing Dell Devices...........................................................................................................................28 Viewing Dell Connections License Manager (DCLM)........................................................................29 6 Dell Device Association..................................................................................... 30 Associating Servers With CMC Devices.............................................................................................
The Dell iDRAC7 or iDRAC8 Devices are not Classified as “DelliDRAC7” or “DelliDRAC8” Although the Discovery Agents and the Respective AOCs are Correct........................................... 48 The Dell Servers Running ESXi are not Classified as “DellServerModularESXi” or “DellServerMonolithicESXi” Although the Discovery Agents and the AOCs are Correct.................48 The Dell Servers Running ESXi are Classified Irrespective of an Invalid Certificate.........................
Introduction 1 This guide provides the information required to monitor and troubleshoot the Dell OpenManage Connection Version 2.0 for IBM Tivoli Network Manager (ITNM) IP Edition.
– Dell Compellent Enterprise Manager Client Console – Dell OpenManage Network Manager Console – Dell AirWave Platform Manager Console • Support for the Dell Warranty Report Information tools Key Features The following table lists the key features of Dell OpenManage Connection. Table 1.
Feature Functionality Launching Dell Connections License Manager Console Launches the Dell Connections License Manager Console (DCLM) console from DCLM events and iDRAC7 or iDRAC8 devices, applicable only if you want to take advantage of agent-free, outof-band (OOB) server management via iDRACs. Launching Warranty report information Launches the Warranty report information for the supported Dell devices.
Prerequisites 2 The prerequisites for Dell OpenManage Connections version 2.0 are: • General prerequisites • Feature specific prerequisites General Prerequisites The general prerequisites are: • ITNM IP Edition 3.9 or ITNM 4.1 is installed and configured as per the IBM guidelines. • Discovery of Dell devices is done using an IP address or a range of IP addresses. For more information, see Discovering and Classifying Dell Devices.
– The supported Dell devices are discovered. – SNMP and WS-MAN is enabled on the supported Dell devices. – Remote Management is installed for Server Administrator installed on Dell servers and Dell workstations running Windows, Linux, and ESXi operating systems. – MDSM is installed and configured for launching the MDSM console from Dell PowerVault MD Storage Arrays. – Compellent Enterprise Manager Client Console is installed and configured for launching the console from Dell Compellent Storage Arrays.
Dell OpenManage Connection Support Matrix 3 Dell OpenManage Connection Version 2.
Virtualization Environment Windows Server SUSE Linux Server Red Hat Enterprise Linux Server Windows Server 2008 R2 SP1 (64-bit) Red Hat Enterprise Linux 5.5 (64-bit and 32-bit) Windows Server 2008 R1 and R2 (HPC Edition) Red Hat Enterprise Linux 5.3 (64-bit and 32-bit) Windows Storage Server 2008 SP2 Windows Small Business Server 2008 SP2 Red Hat Enterprise Linux 5.
Table 5. Supported operating systems for ITNM IP Edition 3.9 Virtualization Environment Windows Server SUSE Linux Enterprise Server Red Hat Enterprise Linux Server Windows Client SUSE Linux for Desktop ESXi 5.0 Windows Server 2008 R2 64–bit (Enterprise, Datacenter, Standard) SLES 11.0-3 64–bit Red Hat Enterprise Linux 6.0-5 32–bit (Server) Windows 7 64–bit SP1 (Enterprise) SUSE Linux Enterprise Desktop 11.0-3 64–bit ESXi 4.
Dell Devices Supported OMSA Versions Supported Firmware Versions iDRAC6 Monolithic NA 1.97 and 1.96 DRAC5 NA 1.6 and 1.5 FX2 CMC NA 1.1 VRTX CMC NA 1.31 and 1.30 CMC NA 4.50 and 4.45 Dell PowerVault NX 10th Generation (10G) to 12th Generation (12G) Storage Arrays 7.4 and 7.3 NA Dell Compellent Storage Arrays NA 6.5 Dell EqualLogic PS-Series Storage Arrays NA 7.0 and 6.0 Dell PowerVault MD Storage Arrays NA 08.10.05.60 and 07.84.53.
Supported Dell Platforms Supported Dell PowerEdge Servers NOTE: In the PowerEdge server name format yxxx; y denotes alphabets, for example M,R, or T and x denotes numbers.
Supported Dell Workstations Dell Precision R7910 Supported Dell Chassis Dell PowerEdge FX2 Dell PowerEdge FX2s Dell PowerEdge VRTX Dell PowerEdge M1000e Supported Dell Compellent Storage Arrays Compellent Series 40 Compellent SC4020 Compellent SC8000 Supported Dell PowerVault NX Storage Arrays PowerVault NX200 PowerVault NX300 PowerVault NX400 PowerVault NX3000 PowerVault NX3100 PowerVault NX3200 PowerVault NX3300 Supported Dell EqualLogic PS-Series Storage Arrays EqualLogic PS4000 EqualLogic PS5000 E
Supported Dell PowerVault MD Storage Arrays PowerVault MD3200 PowerVault MD3400 PowerVault MD3220i PowerVault MD3420 PowerVault MD3220 PowerVault MD3460 PowerVault MD3200i PowerVault MD3800f PowerVault MD3260 PowerVault MD3800i PowerVault MD3260i PowerVault MD3820f PowerVault MD3600f PowerVault MD3820i PowerVault MD3600i PowerVault MD3860f PowerVault MD3620f PowerVault MD3860i PowerVault MD3620i PowerVault MD3660f Supported Dell Network Switches S-Series M-Series Z-Series C-Series N-S
4 Discovering and Classifying Dell Devices Dell OpenManage Connection for ITNM IP Edition facilitates discovery and classification of all the supported Dell devices.
information by disabling the in-band discovery. The discovery can be controlled using a configured value. The discovery and classification is based on the values: • Enable • Disable java –jar dell_OMC_ITNM_ConfigUtility_v_2_0.jar -
For example: java –jar dell_OMC_ITNM_ConfigUtility_v_2_0.jar -monitorinband=enable java –jar dell_OMC_ITNM_ConfigUtility_v_2_0.jar -monitorinband=disable NOTE: If an ESXi system has IPv4 and IPv6 address and both of them are discovered, the addresses appear as different managed nodes under the Dell Managed Systems → ESXi Workstations. You can avoid the redundant service tag by excluding these IP addresses in the discovery configuration.
You can view the discovered iDRAC6 devices in the Network View. In the left pane, click Availability → Network Availability → Network View → Dell Managed Systems. The Dell Managed Systems pane is displayed on the right-hand side. For more information, see Viewing Dell Devices. Discovering and Classifying FX2 CMC Devices Make sure the DellDRAC discovery agent is enabled for full and partial discovery of Dell FX2 CMC devices. The discovered FX2 CMC devices are classified under the DellFX2CMC class name.
NOTE: It is recommended to use the Compellent Storage Management IP for monitoring Dell Compellent Storage Arrays. Using the Compellent Management IP, only SNMP v1 traps can be received. In case you want to discover the controller IP addresses and monitor the SNMP v2 traps, then perform a full discovery by disabling the attribute Enable SysName Naming in the advance tab of the Discovery Configuration page.
The discovered Dell Powervault MD Storage Arrays (with SMNP support) are classified under class name DellMDArraySNMP. The discovered Dell Powervault MD Storage Arrays (with no SMNP support) are classified under class name DellMDArray. You can view the discovered PowerVault MD Storage Arrays in the Network View. In the left pane, click Availability → Network Availability → Network Views → Dell Managed Systems. The Dell Managed Systems pane is displayed on the right-hand side.
Viewing Dell Devices You can view the discovered Dell devices in the Network Views. To view the devices: 1. In the left pane on the Tivoli Integrated Portal (TIP), click Availability → Network Availability → Network Views. The Network Views pane is displayed on the right-hand side. 2. Click the required → Dell Managed Systems.
The Dell Devices are displayed as follows in their topology view: The following table lists the icons and the devices they represent: Table 7. Dell Device Icons and Descriptions Icons Description Indicates Dell in-band modular servers. Indicates Dell in-band monolithic servers. Indicates Dell Workstation. Indicates iDRAC8 (OOB) devices. Indicates iDRAC7 (OOB) devices. Indicates iDRAC6 devices. Indicates DRAC5 devices. Indicates Dell FX2 CMC devices.
Icons Description Indicates Dell VRTX CMC devices. Indicates Dell CMC devices. Indicates Dell EqualLogic Storage Arrays. Indicates Dell PowerVault MD Storage Arrays. Indicates Dell Compellent Storage Arrays. Indicates Dell PowerVault NX Storage Arrays. Indicates Dell S-Series Switches. Indicates Dell M-Series Switches. Indicates Dell Z-Series Switches. Indicates Dell C-Series Switches. Indicates Dell N-Series Switches.
Icons Description Indicates Dell W-Series Switches. Viewing Dell Devices Under Dell Managed Systems, expand any Dell Device group (Dell Servers, Dell DRACs, Dell Workstations, Dell Chassis, Dell Storage, Dell Network Switches).
– VRTX CMC – CMC Expand any Chassis group to view the service tags of that device. The IP addresses of the CMC or VRTX CMC devices are displayed in the format, FX2CMC_, VRTXCMC_, or CMC_ . Click on a FX2CMC_, VRTXCMC_, or CMC_ to see the FX2 CMC, VRTX CMC, or CMC node in the right-pane. • Dell Storage: – Dell EqualLogic PS Arrays Expand EqualLogic PS Arrays to view the group IPs of the discovered EqualLogic member devices.
Dell Device Association 6 The Dell OpenManage Connection classifies all the discovered Dell devices under their respective hierarchies based upon the underlying hardware of each of the Dell device. After a Dell Chassis is classified, its corresponding blade servers and their Remote Access Controllers (RACs), Dell EqualLogic Blade Arrays get associated with their respective slots, the IO modules (Dell M-Series Switches) get associated with their respective Dell chassis.
Dell Server sub group refers to either one of the servers listed under the Dell Servers group. The Dell Server sub group refers to devices such as Dell Modular Servers, Dell Monolithic Servers, Windows Servers, Linux Servers, or ESXi Servers that fall under the Dell Servers group. 2. Click on the to view the service tags of the discovered Dell servers associated with the DRACs. 3. The discovered Dell servers associated with the DRACs are displayed in the right pane.
NOTE: If a modular server and its VRTX CMC association is changed after the discovery, then the modular server and the associated RAC has to be rediscovered to show their correct association. Associating IO Modules (Dell M-Series Switches) With CMC Devices You can the view the discovered Dell M-Series Switch as an IO Module associated with CMC devices, in the Network View of TIP. 1. On TIP, click Availability → Network Availability → Network View → Dell Managed Systems → Dell Chassis → CMC.
Associating Dell EqualLogic Blade Array With CMC You can view the Dell EqualLogic Blade Arrays that are associated with CMC devices in the Network View of TIP. 1. On TIP, click Availability → Network Availability → Network View → Dell Managed Systems → Dell Chassis → CMC The < CMC ServiceTag> is displayed for that CMC device. 2. Click the required < CMC ServiceTag> to view the service tags of associated Dell EqualLogic Blade Array members. 3.
Polling of Discovered Dell Devices 7 In the Dell OpenManage Connection for ITNM IP Edition , polling of the discovered Dell devices is a mechanism to monitor their global health status, using specific polling policies and polling definitions. The health status of the polled device is displayed in the Network View and Hop View in the following format: • Critical — Event that indicates loss of data or function such as a hardware failure.
Configuring Polling Parameters For Dell Devices In The ITNM Framework To begin polling of Dell devices, you can configure the polling policies and definitions for each Dell device. The supported Dell poll policies, Poll policy definitions and their descriptions are listed below: Table 8.
Dell Poll Policy Poll policy definitions Description DellCompellentPoll DellCompellentCriticalDef Used for polling Dell Compellent Storage Arrays for critical conditions DellCompellentWarningDef Used for polling Dell Compellent Storage Arrays for warning conditions DellPowerVaultNXPo DellPowerVaultNXCriticalDef ll Used for polling Dell PowerVault NX Storage Arrays for critical conditions DellPowerVaultNXWarningDef Used for polling Dell PowerVault NX Storage Arrays for warning conditions DellMDSt
Enabling and Disabling Polling You can enable or disable polling for a particular poll definition. 1. In TIP, click Administration → Network → Network Polling. The Network Polling pane is displayed with a list of poll policies and poll definitions, on the righthand side. 2. Double-click the poll definition for which you want to enable or disable the polling. The Poll Policy Editor window is displayed 3.
4. For servers running SUSE Linux Enterprise Server (SLES), restart the cron service by running the command: service cron restart. Configuring Polling Parameters on Systems Running Windows To configure the polling parameters for Dell servers or workstations running ESXi, Dell Connections License Manager (DCLM), OOB License Synch, Dell EqualLogic PS-Series Storage Arrays, Dell PowerVault MD Storage Arrays, and S-Series switches, customize the duration of tasks in Task Scheduler. 1.
For more information about the various Dell console launch tools that are associated with the supported Dell devices, see Dell Devices and their Console Launch Tools.
8 Launching Consoles From the Discovered Dell Devices In the Tivoli Integrated Portal (TIP), you can launch the consoles from the Network View. On TIP, navigate to Availability → Network Availability → Network Views → Dell Managed Systems → .
You can also launch the console from Availability → Network Availability → Network Views → Device Classes. Dell Devices and their Console Launch Tools The Dell OpenManage Connection enables you to launch various Dell one-to-one or one-to-many consoles and other Dell tools to get more information about the Dell devices you want to monitor, configure, or manage.
Dell Device Console launch tools – Warranty Report Information NOTE: An active Internet connection is required to retrieve the warranty report information for a Dell device. Table 10.
The iDRAC console is launched for that PowerVault NX Storage array. For more information about the Dell devices and the Dell console launch tools that are supported by it, see Dell Devices and their Console Launch Tools.
Licensing 9 The Dell OpenManage Connection provides an agent-free out of band (OOB) monitoring support for Dell 12th or 13th PowerEdge servers, Dell PowerVault NX storage arrays or Dell workstations using Dell Connections License Manager (DCLM). Monitoring Dell servers, Dell PowerVault NX storage arrays, or Dell workstations through OOB is a licensed feature. The administrator needs to procure connection licenses for monitoring these Dell devices.
Troubleshooting 10 This section lists the problems that you may encounter while using the Dell OpenManage Connection Version 2.0 for IBM Tivoli Network Manager (ITNM) IP Edition and their workarounds. Discovered IPv6 Compellent Storage Array Management IP is not Appearing Under the Dell Managed Systems View You will not be able to see the nodes under the Dell Managed Systems, if you are discovering Compellent Storage Array using IPv6 address.
The dummy node is removed. All the discovered Dell Compellent storage arrays are displayed along with their IP addresses. Stale Nodes Are Created For Dell Servers Or Workstations If They Are Discovered On A System Running ESXi If Dell PowerEdge Servers or Workstations running ESXi operating system are discovered with the configuration monitorinband set as Disabled, then stale nodes are created for those ESXi Servers or Workstations that are discovered through in-band monitoring.
The Dell iDRAC7 or iDRAC8 Devices are not Classified as “DelliDRAC7” or “DelliDRAC8” Although the Discovery Agents and the Respective AOCs are Correct Ensure that you have performed the following steps: 1. Configure the DCLM related parameters (DCLM URL, DCLM User Name, DCLM Password, and DCLM Domain) using dell_OMC_ITNM_ConfigUtility_v_2_0. 2. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files are available: • apache_cxf_lib_v_2_7_3.jar • Dell.Connections.
The Dell PowerVault MD Storage Arrays are not Classified as "DELLMDARRAY" Although the Discovery Agents and the AOCs are Correct Ensure that you have performed the following steps: 1. Provide the PowerVault MD Storage Array controller IP. 2. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files and libraries are available: 3.
• 2. On systems running Linux: $NCHHOME/platform/linux2x86/jre_1.6.7/jre/bin/java NOTE: If you are monitoring Dell servers or Workstations running VMware ESXi version 5.5 or later, then configure the environment variable DELL_OMC_ITNM_JAVA_PATH using Oracle JRE version 1.6.0_18 (6u18) or later. For more information, see the ITNM version 2.0 User's Guide. Check that the ESXi Server is not in the un-managed state. 3.
7. Check that the Periodic polling for Dell EqualLogic Storage Array is configured in the Scheduler Task / Crontab and is in the enabled state. Polling for Dell PowerVault MD Storage Arrays (with no SNMP support) does not Occur Ensure that you have performed the following steps: 1. Check that the Dell PowerVault MD Storage Arrays are not in the un-managed state. 2.
Ensure that you have performed the following steps: 1. Check that the $NCHOME/precision/profiles/TIPprofile/etc/tnm/dynamictemplate/ip_default.xml file is updated as mentioned in the Dell OpenManage Connection for IBM Tivoli Network Manager (ITNM) IP Edition Installation Guide. 2. Check that the Dell Connection specific tables and views are created as mentioned in the ITNM Installation Guide. 3. Check that the $NCHOME/etc/precision/DBEntityDetails..cfg or $NCHOME/etc/precision/ ModelNcimDb.
Ensure that you have performed the following steps: 1. Check that the console launch tool is configured as mentioned in the Dell OpenManage Connection for IBM Tivoli Network Manager (ITNM) IP Edition Installation Guide. 2. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files and libraries are available: 3. 4. • snmp4j-2.3.0.jar • dell_OMC_ITNM_Client_v_2_0.jar • dell_OMC_ITNM_Helper_v_2_0.jar • Database specific jar files.
libX11 libXfontt libXmuu libXTrap libXdamage libXau libXfontcache libXp libXtst libXevie libXss libXvMC
Other Documents You May Need 11 In addition to this guide, you can access the following guides available at dell.com/support/manuals. Under Do you have your Service Tag or Express Service Code? click Choose from a list of all Dell products → Continue → Software, Monitors, Electronics & Peripherals → Software. Under Choose your Dell Software, click the appropriate product category to access the documents. Also, see publib.boulder.ibm.com/infocenter/tivihelp/v8r1/index.
Getting help 12 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to dell.com/support. 2. Select your support category. 3.
– Serviceability Tools – Client Systems Management – Connections Client Systems Management d. • To view a document, click the required product version. Using search engines: – Type the name and version of the document in the search box.
