User's Manual

9 Troubleshooting ........................................................................................................................39
I cannot see Dell device discovery agents in “Full Discovery Agent” and “Partial Discovery Agents” of
discovery configuration page.................................................................................................................................39
The Discovered Dell Devices are not Classified.....................................................................................................39
The Dell iDRAC7 Devices are not Classified as “DELLOOBSERVER” Although the Discovery Agents and
the Respective AOCs are Correct...........................................................................................................................39
The Dell Servers Running ESXi are not Classified as “DellServerModularESXi” or
“DellServerMonolithicESXi” Although the Discovery Agents and the AOCs are Correct..................................... 40
The Dell Servers Running ESXi are Classified Irrespective of an Invalid Certificate.............................................40
The Dell PowerVault MD Storage Arrays are not Classified as "DELLMDARRAY" Although the Discovery
Agents and the AOCs are Correct.......................................................................................................................... 40
Polling for Dell Servers (Windows, Linux), Dell CMC, Dell PowerEdge VRTX CMC, Dell DRACs does not
occur.......................................................................................................................................................................41
Polling for Dell Servers Running ESXi does not Occur...........................................................................................41
Polling for Dell EqualLogic Storage Arrays does not Occur...................................................................................41
Polling for Dell PowerVault MD Storage Arrays does not Occur...........................................................................42
Relinquish Licenses and Periodic polling for Dell Servers Running ESXi and MDArray Fails on Systems
Running Windows When the Folder netcool is Named in Different Case (Such as Netcool or NETCOOL)...........42
The Task Scheduler in Windows Fails to Launch the Periodic Polling for Dell EqualLogic Storage Arrays,
Dell PowerVault MD Storage Arrays, Dell Servers Running ESXi, Dell Connection License Manager, and
License Synchronization.........................................................................................................................................43
I Cannot See the Dell Device Specific View Although They are Discovered and Classified................................. 43
The Dell Device Specific One to One Console Launch is not Visible......................................................................43
Console Launch Failed From Polled Events in AEL.................................................................................................43
I Cannot Launch the Device Specific One to One Console for Dell Devices Supporting SNMP............................44
10 Getting Help..............................................................................................................................45
Contacting Dell....................................................................................................................................................... 45
Accessing Documents From Dell Support Site.......................................................................................................45