User's Manual

The Task Scheduler in Windows Fails to Launch the Periodic

Polling for Dell EqualLogic Storage Arrays, Dell PowerVault MD

Storage Arrays, Dell Servers Running ESXi, Dell Connection License

Manager, and License Synchronization

Ensure that you have performed the following steps:

1. Check that the option Run whether user is logged on or not is selected in the Security Options.

2. Check that the correct user name and password have been provided.

I Cannot See the Dell Device Specific View Although They are

Discovered and Classified

Ensure that you have performed the following steps:

1. Check that the $NCHOME/precision/profiles/TIPprofile/etc/tnm/dynamictemplate/ip_default.xml file is updated as

mentioned in the Dell OpenManage Connection Version 1.0 for IBM Tivoli Network Manager (ITNM) IP Edition 3.9

Installation Guide.

2. Check that the Dell Connection specific tables and views are created as mentioned in the ITNM Installation Guide.

3. Check that the $NCHOME/etc/precision/DBEntityDetails.<Domain>.cfg file is updated as mentioned in the ITNM

Installation Guide.

4. Check that the $NCHOME/precision/profiles/TIPprofile/etc/tnm/ncimmetadata.xml file is updated as mentioned in

the ITNM Installation Guide.

5. Log out and login to the Tivoli Integrated Portal .

The Dell Device Specific One to One Console Launch is not Visible

Ensure that you have performed the following steps:

1. Check that the $NCHOME/precision/profiles/TIPprofile/etc/tnm/menus/ ncp_topoviz_device_menu.xml file is

updated as mentioned in the Dell OpenManage Connection Version 1.0 for IBM Tivoli Network Manager (ITNM) IP

Edition 3.9 Installation Guide.

2. Logout and login to the Tivoli Integrated Portal.

Console Launch Failed From Polled Events in AEL

Ensure that you have performed following steps:

1. Check that Perl is properly installed on the Web GUI server.

2. Navigate to the cgi-bin folder and ensure that the Perl path is properly configured in the delltoollauncher.cgi file as

mentioned in the Dell OpenManage Connection Version 1.0 for IBM Tivoli Network Manager (ITNM) IP Edition 3.9

Installation Guide.

3. Check that the CGI script is registered in the WEB GUI.

4. Verify that the $NCHOME environment variable is available.

5. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files and libraries are available:

– snmp4j-2.1.0.jar