User's Manual

Polling for Dell Servers (Windows, Linux), Dell CMC, Dell

PowerEdge VRTX CMC, Dell DRACs does not occur

Ensure that you have performed the following steps:

1. Check that the devices are not in the un-managed state

2. Check that the required poll policies XML file has been imported using get_policies.pl.

3. Check that the required poll policies are enabled.

4. Check that the appropriate devices are discovered and classified for polling.

Polling for Dell Servers Running ESXi does not Occur

Ensure that you have the performed the following steps:

1. Check that the ESXi Server is not in the un-managed state.

2. Check that the Dell Connection specific tables and views are created as mentioned in the Dell OpenManage

Connection Version 1.0 for IBM Tivoli Network Manager (ITNM) IP Edition 3.9 Installation Guide.

3. Navigate to the $NCHOME/etc/precision/DBEntityDetails.<Domain>.cfg file and ensure that is it updated as

mentioned in the ITNM Installation Guide.

4. Check that the ESXi related parameters (ESXi User Name, ESXi Password, ESXi Timeout), Data Base (DB) related

parameters (DB Type, DB Name, DB User, DB Password) are configured using the

dell_OMC_ITNM_ConfigUtility_v_1_0.jar file.

5. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files and libraries are available:

– intel_wsman_v_1_0_1.jar

– dell_OMC_ITNM_Client_v_1_0.jar

– dell_OMC_ITNM_Helper_v_1_0.jar

– DB specific jar files as mentioned in the ITNM Installation Guide.

– dell_config.properties

6. Check that the ESXi Server is reachable and accessible using the configured values.

7. Check that the periodic polling for ESXi is configured in the Scheduler Task / Crontab and is in the enabled state.

Polling for Dell EqualLogic Storage Arrays does not Occur

Ensure that you have performed the following steps:

1. Check that the Dell EqualLogic Storage Arrays are not in the un-managed state.

2. Check that the Dell Connection specific tables and views are created as mentioned in the ITNM Installation Guide.

3. Check that the $NCHOME/etc/precision/DBEntityDetails.<Domain>.cfg file is updated according to the information

provided in the ITNM Installation Guide.

4. Check that the DataBase (DB) related parameters (DB Type, DB Name, DB User, DB Password) are configured

using the dell_OMC_ITNM_ConfigUtility_v_1_0.jar file.

5. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files and libraries are available:

– snmp4j-2.1.0.jar

– dell_OMC_ITNM_Client_v_1_0.jar