User's Manual

Troubleshooting

This section lists the problems that you may encounter while using the Dell OpenManage Connection Version 1.0 for

IBM Tivoli Network Manager (ITNM) IP Edition 3.9.

I cannot see Dell device discovery agents in “Full Discovery Agent”

and “Partial Discovery Agents” of discovery configuration page

Ensure that you have the performed following steps:

1. Navigate to the $NCHOME/precision/disco/agents/ folder and ensure that the respective Dell devices .agnt files are

available.

2. Navigate to the $NCHOME/precision/disco/agents/perlAgents/ folder and ensure that the respective Dell

devices .pl files are available.

3. Register the Dell device agents by running the following command:

ncp_agent_register -register AgentName1[,AgentName2, …]

NOTE: Replace AgentName1 with appropriate dell device discovery agent.

4. Restart the ncp_disco process.

5. Log out and login to the Tivoli Integrated Portal.

The Discovered Dell Devices are not Classified

Ensure that you have performed the following steps:

1. Navigate to the $NCHOME/precision/disco/aoc/ folder and ensure that the respective Dell devices .aoc files are

available.

2. Navigate to the $NCHOME/etc/precision/classschema.cfg file and ensure that the respective Dell device . aoc files

are available and the class IDs are unique.

3. Navigate to the $NCHOME/var/precision/active file and ensure that the aoc names are found.

Check that the aoc names are present, if not, restart the ncp_class service.

The Dell iDRAC7 Devices are not Classified as “DELLOOBSERVER”

Although the Discovery Agents and the Respective AOCs are

Correct

Ensure that you have performed the following steps:

1. Configure the DCLM related parameters (DCLM URL, DCLM User Name, DCLM Password, and DCLM Domain) using

dell_omc_itnm_configutility_v_1_0.jar.

2. Navigate to the $NCHOME/precision/dell/ folder and ensure that the following files are available: