Users Guide

Troubleshooting

Running CCTK Displays Error Messages

If you get the following error message, then uninstall and reinstall Hardware Application Programming Interface (HAPI):

Required BIOS interface not found or HAPI load error.

Running CCTK On 32-Bit And 64-Bit Supported System

Ensure that you are running CCTK.exe based on the architecture of the system. If you are running CCTK in a 32-bit

supported system, in the installation directory, navigate to the x86 directory and run CCTK commands. If you are running

CCTK.exe on a 64-bit supported system, then navigate to the x86_64 directory, and run CCTK commands.

If you are running CCTK for 32-bit supported systems on a 64-bit supported system, then the following error message is

displayed: HAPI Driver Load Error.

If you are running CCTK for 64-bit supported systems on a 32-bit supported system, then the following error message is

displayed: Not a valid Win32 application.

Running CCTK On Windows Vista, Windows 7, Or Windows 8 When

User Account Control Is Enabled

If you are running CCTK on a Windows Vista system or later on which User Account Control (UAC) is enabled, then run

CCTK as an administrator. Right-click CCTK Command Prompt and select Run as administrator .

NOTE: On a Windows Vista, Windows 7, or Windows 8, if UAC is enabled, then a user with administrator privilege

cannot install or uninstall CCTK in the silent mode.

Running CCTK On Linux

When you install CCTK on a Linux system, the entry, modprobe dcdbas, is added in the /etc/rc.modules file. After

uninstalling CCTK, this entry is not removed.

TPM Activation

Trusted Platform Module (TPM) is an industry standard cryptographic module that provides attestation, integrity metrics

and reporting, and a secure key hierarchy. Dell client systems use TPM to verify if the state of the system has changed

between two boot cycles.

To activate and check the TPM activation:

1. If not set, set the BIOS password on the system. Type:

cctk --setuppwd=<new-BIOS-password>

2. If not enabled, enable TPM. Type:

cctk --tpm=on

3. Reboot the system.