User’s Guide

Troubleshooting │ 21
Problems Possible causes Possible solutions
Unable to pair the
wireless mouse
with the computer
Wireless pairing error
message is received
while pairing the wireless
mouse with the computer
2. Turn the wireless mouse off,
and then turn it on again.
Check if the battery-status
light is flashing amber ten
times, indicating that the
battery power is low. If the
battery is fully depleted, the
battery-status light will not
turn on.
3. Restart your computer.
Wireless
connection is lost
Previously paired mouse
no longer works on the
computer
1. Ensure that the Dell Universal
Dongle is connected directly
to your computer.
Avoid using the port
replicators, USB hubs,
and so on.
2. Change the USB port.
Insert the Dell Universal
Dongle into another USB
port on your computer.