Vostro 5620 Service Manual Regulatory Model: P117F Regulatory Type: P117F001/P117F002 April 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Safety instructions.............................................................................................................................................................. 6 Before working inside your computer....................................................................................................................... 6 Radiation Exposure Statement .........
Installing the display assembly..................................................................................................................................38 I/O board.............................................................................................................................................................................39 Removing the I/O board............................................................................................................................................
LCD Built-in Self Test (BIST).................................................................................................................................... 71 Recovering the operating system.................................................................................................................................. 71 WiFi power cycle................................................................................................................................................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
5. Remove any media card and optical disk from your computer, if applicable. 6. Enter the service mode, if you are able to power on your computer. Service Mode Service Mode is used to cut-off power, without disconnecting battery cable from system board prior conducting repairs in the computer. CAUTION: If you are unable to turn on the computer to put it into Service Mode or the computer does not support Service Mode then proceed to disconnect the battery cable.
● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage. ● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Screw type Quantity Screw image ● 4, for computers without discrete graphics processing units System board M2x1.8 2 USB Type-C bracket M2x4 2 Power button with fingerprint reader M2x3 1 I/O board M2x3 2 RJ-45 network port assembly M2x5 3 Touchpad M1.6x2 3 Touchpad M2x1.8 2 Display hinges M2.5x5 6 Major components of Vostro 5620 The following image shows the major components of Vostro 5620.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 12 Base cover Power-adapter port Memory module System board Battery Touchpad Palm-rest and keyboard assembly Left speaker Display assembly Right speaker I/O board Wireless-card bracket Wireless card M.2 2280 solid-state drive M.
16. Coin-cell battery 17. System fan 18. Heat sink 19. Power button (with fingerprint reader - optional) 20. Power-button board NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer.
Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4. Lift and slide the base cover off the palm-rest and keyboard assembly. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Removing and installing components 15
Steps 1. Ensure that the battery cable has been connected to the system board. 2. Place and snap the base cover into place on the palm-rest and keyboard assembly. 3. Tighten the two captive screws on the base cover. 4. Replace the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries.
● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers. ● Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries. Removing the 3-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery cable to the battery. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the 4-cell battery Prerequisites 1.
Steps 1. Peel the tape that secures the battery cable to the battery. 2. Disconnect the battery cable from the system board. 3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery cable to the battery. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Memory modules Removing the memory module Prerequisites 1.
Steps 1. Lift the mylar covering the memory module. 2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot on the system board. NOTE: Your computer has two memory modules installed. Repeat steps 1 to 3 for the memory module installed in the second memory slot.
Steps 1. Lift the mylar covering the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot on the system board. 3. Slide the memory module into the memory-module slot on the system board. 4. Press down on the memory module till the securing clips click, locking the memory module in place. NOTE: Repeat steps 1 to 4 for the second memory module being installed into your computer. Next steps 1. Install the base cover. 2.
Solid-state drives Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed. NOTE: The M.2 solid-state drive installed on your computer depends on the configuration ordered. The M.
Steps 1. Remove the screw (M2x3) that secures the M.2 mounting bracket to the palm-rest and keyboard assembly. 2. Slide the M.2 2230 solid-state drive out of the solid-state drive slot. 3. Lift the M.2 2230 solid-state drive assembly off the system board. 4. Turn and place the M.2 2230 solid-state drive assembly on a dry and flat surface. 5. Remove the screw (M2x1.8) that secures the M.2 mounting bracket to the M.2 2230 solid-state drive. Installing the M.
Steps 1. Align the screw hole on the M.2 2230 solid-state drive with the screw hole on the M.2 mounting bracket. 2. Replace the screw (M2x1.8) that secures the M.2 mounting bracket to the M.2 2230 solid-state drive. 3. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot. 4. Slide the M.2 2230 solid-state drive into the solid-state drive slot. 5. Replace the screw (M2x3) that secures the M.2 mounting bracket to the palm-rest and keyboard assembly. Next steps 1.
Steps 1. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the M.2 2280 solid-state drive off the solid-state drive slot on the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies if you are installing an M.2 2280 solid-state drive. NOTE: The M.
Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot. 2. Slide the M.2 2280 solid-state drive into the solid-state drive slot 3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer.
Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board and palm-rest and keyboard assembly. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Silkscreen marking Main White MAIN △ (white triangle) Auxiliary Black AUX ▲ (black triangle) 2.
2. Follow the procedure in After working inside your computer. Fan Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the fan and provides a visual representation of the removal procedure. Steps 1. Disconnect the fan cable from the system board. 2.
Steps 1. Align the screw holes of the fan with screws on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer.
Steps 1. Disconnect the coin-cell battery cable from the I/O board. 2. Pry the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1. Install the coin-cell battery into its slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover.
NOTE: This is the heatsink for your computer that supports the discrete Graphics Processing Unit (GPU). NOTE: This is the heatsink for your computer that supports the integrated Graphics Processing Unit (GPU). Steps 1. In reverse sequential order (7>6>5>4>3>2>1), or (4>3>2>1), whichever is applicable, loosen the seven or four captive screws, whichever is applicable, that secure the heat sink to the system board. 2. Lift the heat sink from the system board.
Installing the heatsink Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved. NOTE: The number of screws on the heat sink varies depending on the graphic card configuration ordered.
NOTE: This is the heatsink for your computer that supports the integrated Graphics Processing Unit (GPU). Steps 1. Align the screw holes on the heat sink to the screw holes on the system board. 2. In sequential order (1>2>3>4>5>6>7) or (1>2>3>4), tighten the seven or four captive screws, whichever is applicable, that secure the heat sink to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Remove the two screws (M2.5x5) that secure the right display hinge of the display assembly to the system board. 2. Open the right display hinge at an angle of 90 degrees. 3. Remove the three screws (M2.5x5) that secure the left display hinge to the system board. 4. Open the left display hinge at an angle of 90 degrees. 5. Peel the clear adhesive tape. 6. Open the latch and disconnect the display cable from the system board. 7.
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation procedure. Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Gently place the palm-rest and keyboard assembly under the display hinges. 3.
5. Close the right display hinge and align the screw holes on the right display hinge with the screw holes on the system board. 6. Replace the three screws (M2.5x5) that secure the right display hinge to the palm-rest and keyboard assembly. 7. Replace the display cable to the routing guides on the palm-rest and keyboard assembly. 8. Connect the display cable to the connector on the system board. 9. Close the latch and replace the clear adhesive tape. Next steps 1. Install the base cover. 2.
Steps 1. Remove the three screws (M2.5x5) that secure the right-display hinge of the display assembly to the system board. 2. Open the right-display hinge at an angle of 90 degrees. 3. Remove the three screws (M2x5) that secure the RJ-45 Network Port assembly to the I/O board. 4. Lift the RJ-45 Network Port assembly off the I/O board. 5. Peel the clear adhesive tape and lift the latch of the I/O-board cable. 6. Disconnect the I/O board cable from the I/O board. 7.
Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: A RJ-45 Network Port assembly for the I/O board is required. If you are replacing the I/O board, transfer the existing RJ-45 Network Port assembly to the replacement I/O board. The following image(s) indicate the location of the I/O board and provides a visual representation of the installation procedure.
Steps 1. Align the screw holes on the I/O board with the screw holes on the system board and palm-rest and keyboard assembly. 2. Align the ports on the I/O board to the slots on the palm-rest and keyboard assembly. 3. Place the I/O board on the palm-rest and keyboard assembly. 4. Replace the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 5. Connect the I/O board cable to the I/O board. 6. Close the latch and replace the clear adhesive tape. 7.
Steps 1. Open the latch of the touchpad connector on the system board and disconnect the touchpad cable from the system board. 2. Open the latch of the touchpad connector on the touchpad and disconnect the touchpad cable from the touchpad. 3. Peel off the adhesive tape from the touchpad bracket. 4. Remove the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 5. Lift the touchpad bracket off the palm-rest and keyboard assembly. 6. Remove the two screws (M2x1.
Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task NOTE: The wireless-card antennas are attached to the speakers as an assembly and cannot be separated for individual replacement. Services will replace the speakers and the wireless antennas as an assembly part.
Steps 1. Release the latch of the keyboard backlit connector on the system board and disconnect the keyboard backlit cable. 2. Release the latch of the keyboard connector on the system board and disconnect the keyboard cable. 3. Release the latch of the touchpad connector on the system board and disconnect the touchpad cable. 4. Remove the speakers cable from the routing guides on the palm-rest and keyboard assembly. 5. Disconnect the speaker cable. 6.
About this task NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved. The following image(s) indicate the location of the speakers and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the left and right speakers on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3.
Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, whichever is applicable. 5.
8. System fan-cable connector 9. SSD-1 slot connector 10. I/O board-cable connector Steps 1. Remove the three screws (M2.5x5) that secure the right display hinge to the system board. 2. Open the right display hinge at an angle of 90 degrees. 3. Peel the clear adhesive tape of the display cable connector. 4. Open the latch and disconnect the display cable from the system board. 5. Peel the adhesive tape and disconnect the power-adapter port cable from the system board. 6.
10. Release the latch of the keyboard connector on the system board and disconnect the keyboard cable. 11. Release the latch of the touchpad connector on the system board and disconnect the touchpad cable. 12. Peel the clear adhesive tape to lift the latch of the I/O board connector and disconnect the I/O board connector from the system board. 13. Disconnect the fan cable from the system board. 14. Remove the two screws (M2x1.8) that secure the system board to the palm-rest and keyboard assembly. 15.
Steps 1. Install the system board at an angle and ensure that the ports are properly aligned with the port openings. 2. Place the system board on the palm-rest and keyboard assembly. 3. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 4. Replace the two screws (M2x1.8) that secure the system board to the palm-rest and keyboard assembly. 5. Connect the fan cable to the system board. 6.
12. Replace the two screws (M2x4) that secure the Type-C port-bracket to the system board. 13. Connect the power-adapter port cable to the system board and replace the adhesive tape on the cable. 14. Connect the display cable to the system board, close the latch of the display cable connector and replace the clear adhesive tape on the display cable connector. 15. Close the right display hinge and align the screw holes on the right display hinge with the screw holes on the system board. 16.
Steps 1. Peel the adhesive tape that secures the power-button cable. 2. Remove the screw (M2x3) that secures the power button to the palm-rest and keyboard assembly. 3. Lift the power button from the palm-rest and keyboard assembly. Installing the power button with optional fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the power-adapter port and provides a visual representation of the removal procedure. Steps 1. Remove the three screws (M2.
Steps 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Adhere the tape that secures the power-adapter port cable to the system board. 3. Connect the power-adapter port cable to the system board. 4. Adhere the tape that covers the power-adapter port connector on the system board. 5. Close the left display hinge and align the screw holes on the left display hinge with the screw holes on the system board. 6. Replace the three screws (M2.
12. 13. 14. 15. Remove Remove Remove Remove the the the the power-adapter port. system board. speakers. touchpad. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the removal procedure. Steps After performing the pre-requisites, you are left with the palm-rest and keyboard assembly.
Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. NOTE: The palm-rest and keyboard assembly includes the following components: ● Palm rest ● Keyboard ● Wireless antenna (2) Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 56 Install the touchpad. Install the speakers. Install the system board. Install the power-adapter port. Install the power button. Install the I/O board.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.
4 BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
Table 3. Navigation keys (continued) Keys Navigation Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 4. System setup options—Main menu (continued) Main Keyboard Type Displays the type of the keyboard (option could be backlit or non-backlit). Table 5. System setup options—Advance menu Advance Multi-Cores Support Displays the support status for multi-cores. Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Onboard Virtualization Technology.
Table 5. System setup options—Advance menu (continued) Advance Power Option Power on LID open Controls the Power function on LID open action. Options are: ● Enabled (Default) ● Disabled Maintenance Data Wipe on next boot BIOS Recovery from Hard Drive BIOS Auto Recovery SupportAssist System Resolution Maintenance information. Performs Data wipe on next boot. Options are: ● Disabled (Default) ● Enabled Performs reset of firmware to the factory image saved on the secondary storage.
Table 5. System setup options—Advance menu (continued) Advance Internal Bluetooth Allows to Switch-on/switch-off the Bluetooth. Options are: ● Enabled (Default) ● Disabled Internal WLAN Allows to Switch-on/switch-off the Wireless Card. Options are: ● Enabled (Default) ● Disabled Media Card Reader Allows to enable/disable the Media Card reader. Options are: ● Enabled (Default) ● Disabled Fingerprint Reader Allows to enable/disable the Fingerprint reader.
Table 6. System setup options—Security menu (continued) Security TPM On Turn On/Off TPM security option. The options are: ● On ● Off PPI Bypass for Enable Commands Controls the TPM Physical Presence Interface(PPI). When enabled, this setting allows the OS to skip BIOS PPI user prompts when issuing TPM PPI enable and activate commands. The Options are: ● Enabled ● Disabled (Default) PPI Bypass for Disable Commands Controls the TPM Physical Presence Interface(PPI).
Table 7. System setup options—Boot menu (continued) Boot Windows Boot Manager: Displays the Dell Boot Path of the Default Boot Option.. NOTE: Option may differ with the Linux Operating System. UEFI BOOT HDD1- Windows Boot Manager Displays the Device ID of the Secondary Storage of the computer. UEFI Onboard LAN IPv4 Displays the Device ID of the UEFI enabled Onboard IPv4 LAN controller. UEFI Onboard LAN IPv6 Displays the Device ID of the UEFI enabled Onboard IPv6 LAN controller. Table 8.
● ● ● ● At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } Numbers 0 through 9. Upper case letters from A to Z. Lower case letters from a to z. 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and save the changes as prompted by the pop-up message. 5. Press Y to save the changes. The computer restarts.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. Updating the BIOS Updating the BIOS in Windows About this task CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot.
7. Type the BIOS setup program filename and press Enter. The BIOS Update Utility appears. 8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS from the F12 One-Time boot menu Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12 One-Time boot menu. About this task CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key.
5 Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.
System-diagnostic lights Power and battery-status light The power and battery status light indicates the power and battery status of the computer. These are the power states: Solid white:Power adapter is connected and the battery has more than 5% charge. Amber:Computer is running on battery and the battery has less than 5% charge. Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge.
Table 10. Diagnostic-light LED codes (continued) Diagnostic light codes (Amber,White) Problem description 4,1 Memory error 4,2 Power rail error Camera status light: Indicates whether the camera is in use. ● Solid white—Camera is in use. ● Off—Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white—Caps Lock enabled. ● Off—Caps Lock disabled.
Table 11. LED error codes Blinking Pattern Possible Problem Amber White 2 1 CPU Failure 2 8 LCD Power Rail Failure 1 1 TPM Detection Failure 2 4 Unrecoverable SPI Failure 4. If there is no failure with the system board, the LCD will cycle through the solid color screens described in the LCD-BIST section for 30 seconds and then power off.
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 12. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
