Users Guide

Launch the Dell Mobile Connect application

Dell Mobile Connect application does not launch

automatically, even after selecting the option to launch on

startup.

If you select the option to launch the Dell Mobile Connect application on startup, the application launches at startup but it runs in the

background. You can click the systray icon on the taskbar to view the application.

Notifications

iPhone Notifications does not appear on the computer

Probable cause—Pairing issue

Suggested steps—Try the following steps:

1. Go to the Notifications tab and follow the steps shows on the screen to activate notifications.

2. If the problem persists, remove your iPhone from the list of paired phones in the Dell Mobile Connect application. Ensure that you

select the Also unpair from bluetooth devices box.

3. Go to the Bluetooth settings on your iPhone and click or tap the (i) button next to each entry with your computer's name.

4. Select Forget this device.

5. Restart your iPhone.

Audio

Other caller cannot hear me

Possible causes

• Microphone is muted.

• No microphone on the computer

• Microphone volume is set to low.

• Bluetooth headset issue

Suggested steps

• Adjust the microphone volume.

• Ensure that the microphone is present, connected, and working with other applications.

• If you are facing Bluetooth issues, see Phone and Bluetooth

Cannot hear the other caller

Possible causes

• Speakers are muted.

• No speakers on the computer

• Speaker volume is set to low.

• Bluetooth headset issue

Suggested steps

• Increase the volume.

• Ensure that the speakers are present, connected, and working with other applications.

• If you are facing Bluetooth issues, see Phone and Bluetooth

Troubleshooting