Dell Mobile Connect for iOS User's Guide May 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries.All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Introduction................................................................................................................................. 4 Dell Mobile Connect application features........................................................................................................................... 4 2 Setting up Dell Mobile Connect..................................................................................................... 5 Install Dell Mobile Connect on your iPhone.............
1 Introduction Dell Mobile Connect enables you to connect your computer to a smartphone and create an integrated experience. You can work on the computer while you answer calls or send text messages. The application uses the keyboard, mouse, touch screen, speakers, and microphone of your computer. The software consists of a computer application that is preinstalled on supported Dell computers, and a smartphone app that you can download from the App Store.
2 Setting up Dell Mobile Connect Install Dell Mobile Connect on your iPhone Steps 1. Download and install the Dell Mobile Connect app from the App Store. 2. Open the Dell Mobile Connect app. Figure 1. LET'S START 3. Tap LET'S START. You are presented with a series of permission requests and the reason behind each permission request. To use the features of the Dell Mobile Connect application on your computer, you must allow all the permission requests. 4. Tap NEXT and allow each permission request.
After you accept all permissions, a seven character authorization code is displayed to pair your iPhone to the Dell Mobile Connect application on your computer. Figure 2. Pairing code You must use this authorization code to pair the iPhone with the Dell Mobile Connect application on your computer.
Pair your iPhone to the computer iOS 13 and later versions Prerequisites Download and install the Dell Mobile Connect app on your iPhone—See Install Dell Mobile Connect on your iPhone. Steps 1. Open the Dell Mobile Connect application on your computer. A welcome screen is displayed. Figure 3. Welcome screen NOTE: You can pair a smartphone to the computer when you open the Dell Mobile Connect application for the first time on your computer.
Figure 4. Phone selection screen 4. Select iPhone, and click or tap Next. A window is displayed to enter the authorization code from the Dell Mobile Connect iPhone app. NOTE: You can scan the QR code that is displayed on the window to download the app to your iPhone. Figure 5. Connect your phone to your PC 5. Enter the authorization code from the iPhone app to the respective field on the computer screen and click or tap Next.
Figure 6. Pairing initiation screen Figure 7.
Figure 8. Bluetooth pairing request 6. Verify the codes, click or tap Next on the computer, and tap Pair on your iPhone. The connection is verified and a message is displayed to approve the permission request for accessing notifications on the iPhone.
Figure 9. Connection verification screen Figure 10.
Figure 11. Permission request for accessing notifications 7. Tap Allow on the iPhone, and click or tap Next on the computer. 8. Go to the Bluetooth settings in your iPhone, tap your computer's name, and enable Show Notifications and Sync Contacts NOTE: If you do not allow the system notification access, the notifications from your iPhone are not displayed on the Dell Mobile Connect application.
Figure 12.
Figure 13. Enable Show Notifications and Sync Contacts 9. Follow the on-screen instructions to allow access to the contacts and messages on your iPhone through Bluetooth. Allowing access helps you to view your contact list and send text messages using Dell Mobile Connect on your computer. If you skip this step, the steps to allow the access is displayed on the Messages and Contacts tab in the Dell Mobile Connect application.
Figure 14. Allow access to contacts and messages 10. Click or tap Finish. Figure 15.
Figure 16. Welcome to Dell Mobile Connect Results Your iPhone is now paired with your computer, and you can use all the features that are available on the Dell Mobile Connect application on your computer. iOS 12 and older versions Prerequisites Download and install the Dell Mobile Connect app on your iPhone—See Install Dell Mobile Connect on your iPhone. Steps 1. Open the Dell Mobile Connect application on your computer. A welcome screen is displayed.
Figure 17. Welcome screen NOTE: You can pair a smartphone to the computer when you open the Dell Mobile Connect application for the first time on your computer. If you want to pair another smartphone later, go to Settings > Phones. 2. Read the terms and privacy policy. 3. Select the check box and click or tap Get Started. A screen is displayed with two tiles Android and iPhone. Figure 18. Phone selection screen 4. Select iPhone, and click or tap Next.
NOTE: You can scan the QR code that is displayed on the window to download the app to your iPhone. Figure 19. Connect your phone to your PC 5. Enter the authorization code from the iPhone app to the respective field on the computer screen and click or tap Next. The pairing process is initiated, and a Bluetooth pairing code is displayed on your computer and iPhone. Figure 20.
Figure 21. Pairing code 6. Click or tap Next. 7. Go to Settings > Bluetooth on your iPhone, and verify the codes. Figure 22.
Figure 23.
Figure 24. Bluetooth pairing request 8. Click or tap Next. An additional pairing code is displayed on both the computer and iPhone.
Figure 25. Pairing code 9. Verify the codes and, click or tap Next on the computer. 10. Tap Pair on your iPhone. The connection is verified. Figure 26. Connection verification screen 11. Follow the on-screen instructions to allow access to the messages and contacts on your iPhone through Bluetooth. Allowing access helps you to view your contact list and send text messages using Dell Mobile Connect on your computer.
Figure 27. Allow access to contacts and messages Figure 28.
Figure 29. Enable Show Notifications and Sync Contacts 12. Click or tap Finish. Figure 30.
Figure 31. Welcome to Dell Mobile Connect Results Your iPhone is now paired with your computer, and you can use all the features that are available on the Dell Mobile Connect application on your computer. Connection states There are three connection states for Dell Mobile Connect application. • • • Paired—After the pairing process is complete, your smartphone and computer are paired by Bluetooth. The pairing is a one-time procedure for each smartphone to enable future connections automatically.
3 Using Dell Mobile Connect You can click or tap the hamburger icon to extend the left pane to display the names of all the icons. Use the back arrow icon to go to the previous screen. Launch the Dell Mobile Connect application on your computer You can launch the Dell Mobile Connect application from the Start menu. If you have a Dell Mobile Connect desktop icon, you can also launch the application by double-clicking or tapping the icon.
• • • Mute icon—Mutes the call. Keypad icon—Opens the keypad to dial another phone number. Private icon—Moves the call to your iPhone. NOTE: The Private icon is only available in the Dell Mobile Connect application on your computer. 5. Click or tap the end call icon to end the call. Receive a call Steps 1. You can click or tap the following icons when there is an incoming call: • • • Answer icon—Receives the call. Reject icon—Rejects the call. Message icon—Rejects the call with a text message. 2.
If you send a text message during an ongoing phone call, the message is kept in queue and is sent after the call ends. NOTE: You can respond to an incoming message from the text message notification and also reject an incoming call with a text message. Files The Files tab can be used to access photos and videos from your iPhone. NOTE: Your iPhone must have iOS 13 or later to use this feature. You can copy photos and videos from your computer to the iPhone.
Start the screen mirroring Steps 1. Click or tap the Mirroring icon on the Dell Mobile Connect application. The mirroring option is displayed on the Dell Mobile Connect iPhone app. 2. Go to the Dell Mobile Connect iPhone app and tap the Mirroring button. The broadcast screen of your iPhone is displayed to mirror the device. 3. Select Mobile Connect. 4. Click or tap Start Broadcast. Screen mirroring is initiated.
The icon turns red. Disable Do not disturb option Click or tap the Do not disturb icon. The icon reverts to its original color. Settings You can click or tap the Settings icon to open settings and change the functionality. The following tabs are available in the Settings window: • • • • • • • • Phones—Displays the list of paired devices. You can disconnect or connect each device from this screen. Startup—You can select the behavior of the Dell Mobile Connect application when you turn on the computer.
The feedback box appears on the Notifications tab. You can choose your feedback and submit. If you select a positive feedback, you are given the options to either rate the application on the app store or send a written feedback. If you select a negative feedback, you are given the choice to send a written feedback to the team for improvement. NOTE: If you choose to rate on store, you are redirected to Microsoft Store or the app store.
4 Troubleshooting Phone and Bluetooth Poor audio quality Probable cause—Poor Bluetooth connection, invalid Bluetooth connection, or other handsfree Bluetooth devices are connected to the phone. Suggested steps—Try any of the following solutions: • • • Check for Bluetooth driver updates. Bring the phone closer to the computer. Restart the Dell Mobile Connect windows application. No audio on calls when a Bluetooth headset is connected Probable cause—Two Bluetooth devices connected simultaneously.
Initial setup Cannot pair the phone to computer Probable cause—Bluetooth pairing failure Suggested steps—Try any of the following methods: • • • • Ensure that the Bluetooth is enabled on your computer and iPhone. Turn off and turn on Bluetooth on both your computer and iPhone. Disconnect additional Bluetooth devices from the phone. Do the following, and try pairing again: 1. 2. 3. 4. 5. 6. Go to the Bluetooth settings on your computer and locate your phone in the list of paired devices.
Launch the Dell Mobile Connect application Dell Mobile Connect application does not launch automatically, even after selecting the option to launch on startup. If you select the option to launch the Dell Mobile Connect application on startup, the application launches at startup but it runs in the background. You can click the systray icon on the taskbar to view the application.
Unable to hear audio during WhatsApp and Skype Calls WhatsApp and Skype calls are not supported. Cannot hear phone audio on the computer Dell Mobile Connect supports only the audio from phone calls.
