Users Guide
Table Of Contents
- Dell Mobile Connect 3.x for iOS User's Guide
- Contents
- Introduction
- Setting up Dell Mobile Connect
- Using Dell Mobile Connect
- Troubleshooting
Initial setup
Cannot pair the phone to computer
Probable cause—Bluetooth pairing failure
Suggested steps—Try any of the following methods:
● Ensure that the Bluetooth is enabled on your computer and iPhone.
● Turn off and turn on Bluetooth on both your computer and iPhone.
●
Disconnect additional Bluetooth devices from the phone.
● Do the following, and try pairing again:
1. Go to the Bluetooth settings on your computer and locate your phone in the list of paired devices.
2. Click or tap your phone's name, and unpair it.
3. Go to the Bluetooth settings on your phone and locate your computer in the list of paired devices.
4. Click or tap your computer's name, and unpair it.
5. Restart the Dell Mobile Connect app on your phone.
6. Restart the pairing process.
NOTE: To isolate Bluetooth issues, try pairing the computer and the phone without using the Dell Mobile Connect
application.
Cannot launch the Dell Mobile Connect computer application
Probable cause—Another instance of the Dell Mobile Connect application is active in the background.
Suggested steps
1. Open Task Manager.
2. End the Dell Mobile connect process.
3. Relaunch the application.
Messages
Not all messages on my iPhone appear on the Dell Mobile Connect
application
Possible cause—The messages app is open on the iPhone. If the messages app is open, the iPhone does not notify regarding a
new message that is received.
Suggested step—Close the messages app on your iPhone.
Text messages are not visible in the Messages tab
Possible cause—You have not given permission to share messages during the initial setup.
Suggested steps
● Ensure that the iPhone and the computer are connected. Go to Bluetooth settings on your iPhone and click or tap the icon
next to your computer's name and turn on the access for messages. On the Dell Mobile Connect windows application, click
any other tab and then click the Messages tab again to refresh messages.
● If you cannot use other features, uninstall and reinstall the mobile app to initiate the setup process.
Troubleshooting
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