Users Guide

Mirroring

Mirroring quality is poor

Probable cause

• Poor Wi-Fi Direct connection

• Wireless channels mismatch

Suggested steps—Try any of the following solutions:

• Bring the phone closer to your computer.

• Restart the Dell Mobile Connect windows application to reset the wireless channel selection.

• Connect the smartphone to the same wireless network as your computer.

• Exit the application, ensure that your computer and the smartphone are connected to the same router and relaunch the application.

Black screen while mirroring

Probable cause—You have not given permission to capture screen during the initial setup.

Suggested steps—Try any of the following solutions:

• Launch the screen mirroring again. Approve the permission request to capture screen.

• Ensure that the firewall on your computer is not blocking the Dell Mobile Connect application.

White screen while mirroring with a message that states

allow 2 minutes

Probable cause—Wi-Fi Direct or other connectivity issue.

Suggested steps—Try any of the following solutions:

• Ensure that the firewall on your computer is not blocking the Dell Mobile Connect application.

• If the computer is connected to a 5G network, change it to 2.4G.

• Turn off and turn on the wireless on your computer and your smartphone.

• Restart your smartphone and the computer.

White screen while mirroring with a message that states

connecting to services

Probable causes

• Out of Bluetooth range

• An app is blocking the Dell Mobile Connect on your phone when it is running in the background.

Suggested steps—Try any of the following solutions:

• If there is an app that is blocking Dell Mobile Connect on your smartphone, identify and remove it.

• Disconnect and reconnect the phone.

Unable to control the smartphone using keyboard, mouse,

or touchscreen while mirroring

Probable causes

• Poor Bluetooth connection or failure to establish input Bluetooth profile.

• Smartphone is paired with many other Bluetooth devices.

Suggested steps—Try any of the following solutions:

Troubleshooting