Users Guide

Notifications

Smartphone Notifications does not appear on the

computer

Possible causes

• You have not given permission to share contacts during the initial setup.

• Notifications are muted in the Dell Mobile connect smartphone app.

Suggested step—Go to your smartphone settings and ensure that the Dell Mobile Connect app has permission to export messages, and

the notifications are not muted.

Audio

Other caller cannot hear me

Possible causes

• Microphone is muted.

• The call is in private mode.

• No microphone on the computer

• Microphone volume is set to low.

• Bluetooth headset issue

Suggested steps

• Adjust the microphone volume.

• Exit private mode.

• Ensure that the microphone is present, connected, and working with other applications.

• If you are facing Bluetooth issues, see Phone and Bluetooth .

Cannot hear the other party

Possible causes

• Speakers are muted.

• No speakers on the computer

• Speaker volume is set to low.

• Bluetooth headset issue

Suggested steps

• Increase the volume.

• Ensure that the speakers are present, connected, and working with other applications.

• If you are facing Bluetooth issues, see Phone and Bluetooth .

Unable to hear audio during Skype Calls

Skype calls are not supported.

Cannot hear phone audio on the computer

Dell Mobile Connect supports only the audio from phone calls.

Troubleshooting