Users Guide

Suggested steps—Try any of the following methods:

• Ensure that the Bluetooth is enabled on your computer and smartphone.

• Go to the Settings tab on your Dell Mobile Connect application and disconnect any other smartphones that are connected.

• Turn off and turn on Bluetooth on both your computer and smartphone.

• Disconnect additional Bluetooth devices from the phone.

• Do the following, and try pairing again:

1. Go to the Bluetooth settings on your computer and locate your phone in the list of paired devices.

2. Click or tap the name of your phone, and unpair it.

3. Go to the Bluetooth settings on your phone and locate your computer in the list of paired devices.

4. Click or tap the name of your computer, and unpair it.

5. Restart the Dell Mobile Connect app on your phone.

6. Restart the pairing process.

NOTE: To isolate Bluetooth issues, try pairing the computer and the phone without using the Dell Mobile Connect

application.

Cannot launch the Dell Mobile Connect computer

application

Probable cause—Another instance of the Dell Mobile Connect application is active in the background.

Suggested steps

1. Open Task Manager.

2. End the Dell Mobile connect process.

3. Relaunch the application.

Messages

Text messages are not visible in the Messages tab

Possible cause—You have not given permission to share messages during the initial setup.

Suggested steps

• Ensure that the smartphone and the computer are connected. Go to Bluetooth settings on your smartphone and click or tap the icon

next to your computer's name and turn on the access for messages. On the Dell Mobile Connect windows application, click any other

tab and then click the Messages tab again to refresh messages.

• You can also go to permissions for the Dell Mobile Connect app in the Settings to enable the permission.

• If you cannot use other features, uninstall and reinstall the mobile app to initiate the setup process.

Launch the Dell Mobile Connect application

Dell Mobile Connect application does not launch

automatically, even after selecting the option to launch on

startup.

If you select the option to launch the Dell Mobile Connect application on startup, the application launches at startup but it runs in the

background. You can click the systray icon on the taskbar to view the application.

Troubleshooting